At Wirex, were always looking for new and improved ways to listen to your feedback. Hearing what you like, what you think could be better and what youd like to see in the future helps us to keep improving. And if youve got a problem we want to be able to solve it for you as soon as possible.
Unlike most traditional banks, we actually care about your opinions and your needs. Instead of waiting for hours on hold with an overseas call centre or waiting days for an email response, you can get in touch with Wirex directly and hear back from us promptly.
Thats why were introducing an additional way to get in touch with not just us but the wider community: Discord.
A new way of interacting with Wirex
If youre unfamiliar with it, Discord is a voice and text chat app designed for gaming communities. Discord is free to use from your phone or desktop, offering a secure way to join discussions. This will help us to continue to develop features that meet your needs and are free of any problems. Communicating directly with us via structured discussions ensures we hear what you have to say and dont miss a thing. Sharing feedback will give you early access to new features on the roadmap.
Discord is the latest option on the list of ways you can give us feedback, share your thoughts and ask for help.
To join the Wirex community chat on Discord and access a member of our team, just follow this link
Tried and tested
You can still join discussions, ask questions, hear about news and stay in the loop for product releases on the Wirex community forum.
We also take your feedback via the messaging app Telegram (available for free on desktop, iOS, and Android.) This is a quick and simple way to get in touch on the go.
Whichever method of communication works best for you, we hope youll take the time to share your thoughts and ideas as we grow our community of crypto enthusiasts.
Not a Wirex user yet? Your free crypto-friendly personal account is right........here