Yesterday, our partner WaveCrest Holdings, Ltd., which provides our cards was instructed by VISA to close all of its prepaid cryptocurrency-related and standard prepaid VISA debit card programs. The Wirex card is such a program.
As a result, your Wirex Payment Cards have been deactivated, and you will not be able to use it for further payment or withdrawals.
Unfortunately, we were given no notice by the supplier WaveCrest to prepare for this change. The whole Wirex team is working diligently to rectify this ASAP.
Yes! Let me know the moment Contactless Cards are ready
Your money is safe
The security of your money is our top priority and we assure you that all your funds are safe. Our team is working around the clock to ensure customer funds are transferred back from prepaid VISA accounts ASAP.
We will be providing card order fee refunds to anyone who ordered a card on or after December 1st, 2017.
More details on our refund procedure will be emailed to all our users within the next few days. We appreciate your patience as we respond to this sudden change.
What is Wirex doing about it?
We are moving forward with a new card issuer, and are very close to being able to release our new cards. We expect to deliver this in Q1. As part of this changeover, our new card issuer will provide free replacements to all users who already have cards.
Verified users will still be able to buy bitcoin using your local bank card. We will be releasing our new verification process within the next week. Furthermore, we will be increasing daily limits to $500 from Monday.
Please accept our sincerest apologies for all the inconveniences caused as a result of this sudden change.
Thank you for being patient and putting trust in us and our service, as we work through this transition.
Join us for a live update
Please join our Community Manager for a live Webinar tonight, January 5th 2018, at 6 pm GMT for further clarification.