I received an email asking for more documents. What does it mean?

In some exceptional cases, our Review Team may require you to submit extra documentation for additional checks. You will receive an email from the Wirex Review Team and a notification on your phone to check your mailbox.

In the email, you will find a link to a form which you will need to download, fill out, and send back to the Review Team.

This extra check will take up to 3 days. After it is complete, you will be notified by email and on your phone.

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