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Profile and Verification
Why do I need to provide additional documents to change my username or disable my 2FA?
Create an account
How to create the Wirex account
I did not receive an Account Activation e-mail
How to verify your phone number
The list of supported states
Is my personal information safe?
Are the Wirex accounts secure?
What is two-factor authentication (2FA)?
How to enable enhanced security (2FA) for my Wirex account
Creating a strong password
What If I want Wirex to erase all my data?
Why you need to verify your identity and how to do it
Why you need to verify your address and how to do it
Common verification issues
What do I do if I’m renting my home and have no utility bills with my name and address on them?
I received an email asking for more documents. What does it mean?
How do I change my address?
Is my information safe with Wirex ?
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