Wirex Help Centre
How to transfer cryptocurrency from my Wirex crypto account to an external crypto wallet?

Please note: some features may only be available to residents of certain countries. 
You can check the full list of services supported by country via the following page:  
Supported Countries   

To send cryptocurrency from your Wirex crypto account to an external one, follow the steps below:

  • Log in to your Wirex account > select your crypto account on the left-hand side.

  • From the actions list> select Send.

  • Enter the amount you wish to send and insert the recipient's wallet address, memo/destination tag (if needed) > click Send Funds. You can also add a note for the recipient from this screen. 

  • Confirm all the details by clicking Confirm. Use Change transaction details, if you need to amend any information. Please note that all crypto transfers are irreversible.

  • You will get a Transfer Confirmation email. For security reasons, it will expire within 1 hour. Click on Confirm Transfer to complete the transaction. If you have previously sent crypto to this address, no confirmation is needed (the transfer will be sent immediately).

Some wallets and/or exchanges may not support ETH transfers from Wirex. This happens because we're using smart contracts to send ETH, not a regular wallet as we're using multi-signature wallets and control the private keys.

Transactions initiated from smart contracts have a different structure of inputs/outputs inside them as compared to transfers from simple wallets. Some wallets and exchanges are not able to read these inputs/outputs and settle the incoming transfer because of their infrastructure settings.
However, administrators of these wallets can manually identify such transactions and perform a forced settlement that will reflect the transfer in the user’s balance.

You can also send crypto using your Wirex App.

NOTE: Depending on how many confirmations the recipient's account requires, the funds may take up to 30-60 minutes to arrive. 

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