Why do I need to provide additional documents to change my username, disable my 2FA or memorable word

Region: Asia Pacific

Protecting your money is our top priority. We want to make sure that any changes that could affect your access to your account are requested by you (and only you). We know that this might feel a bit annoying and inconvenient at times. However, we want to be sure we are doing everything we can to keep your money safe. 

 We believe that this is the best way to build trust with our customers so that they can sleep soundly, knowing that their funds are safe in our care.

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