If you suspect that your Wirex card has been compromised, you can freeze it. Your card will immediately be frozen, and no one will be able to use it to make payments until it’s unfrozen.
We recommend waiting 10 minutes after unfreezing your card until you use it again.
You can also order a replacement card by reaching out to our Customer Support team. If you do this, your current card and its associated currency account will become inactive. Your balance will be transferred to the newly created card (as well as to its currency account). When the new card arrives, activate it to start using the associated currency account again.
To freeze and unfreeze your card, please follow these steps:
In Wirex Web application
- On the Dashboard, select Cards > Manage Card > Freeze Card.
- You will then be prompted to confirm the freezing. This could take up to 10 minutes.
- You can Unfreeze your card at any time. The card will be reactivated immediately.
In Wirex iOS and Android applications
- On the Dashboard, tap Cards.
- If either the PIN, Pass Code or Touch ID is enabled, you'll be prompted to enter it. If there is no set PIN, Pass Code or Touch ID, the Card info screen will open showing the card details.
- Tap Freeze Card.
- You can Unfreeze your card at any time. The card will be reactivated immediately.
