To send cryptocurrency from your Wirex crypto account to an external one, follow the steps below:
Log in to your Wirex account > select your crypto account on the left-hand side.
From the actions list> select Send.
Enter the amount you wish to send and insert the recipient's wallet address, memo/destination tag (if needed) > click Send Funds. You can also add a note for the recepient from this screen.
Confirm all the details by clicking Confirm. Use Change transaction details, if you need to amend any information. Please note that all crypto transfers are irreversible.
You will get a Transfer Confirmation email. For security reasons, it will expire within 1 hour. Click on Confirm Transfer to complete the transaction. If you have previously sent crytpo to this address, no confirmation is needed (the transfer will be sent immediately).
Some wallets and/or exchanges may not support ETH transfers from Wirex. This happens because we're using smart contracts to send ETH, not a regular wallet as we're using multi signature wallets and control the private keys.
Transactions initiated from smart contracts have a different structure of inputs/outputs inside it comparing with transfer from simple wallets. Some wallets and exchanges are not able to read these inputs/outputs and settle the incoming transfer because of their infrastructure settings. However, administrators of these wallets can manually identify such transactions and perform a force settlement what will reflect in the user’s balance.
You can also send crypto using your Wirex App, see our Wirex App: How to send funds to an external cryptocurrency account article for more details.
NOTE: Depending on how many confirmations the recipient's account requires, the funds may take up to 30-60 minutes to arrive.