Wirex Help Centre
Issues with online card payments

If online payment is declined, there could be a number of causes: 

  • Check that the account linked to your card has a positive balance. You can do this by going into the app and tapping Cards > Linked Accounts.

  • If you’ve tried to make an online payment with your Wirex card several times but it is still being declined, the issue may be on the merchant’s side. Try contacting them directly for clarification. 

  • Make sure you’ve entered the correct billing address for your card. It should be the same address you used to verify your Wirex account. If your billing address is correct and the issue persists, contact the merchant. 

  • You may be required to confirm the payment via 3-D secure and issues may arise at this step. This additional verification measure is designed to prevent fraud. The merchant determines which transactions require it. 

Was this article helpful?

66/644 found this helpful

Want to know more?
You can visit our Community Forum and ask any question
Didn’t find anything?
Submit Request - and our support will solve your issue as soon as possible