We’re sorry to hear that your card hasn’t reached you yet. Typically, your Wirex card should get to you within 4 business days. However, sometimes it can take a little longer because of public holidays, issues with the local postal system or other unforeseen obstacles that crop up from time to time.
So what are your options?
It’s most likely that the delivery has been delayed because of the issues mentioned above, and your card should turn up shortly. We can confirm your card has been posted, so is on its way to you!
If the delivery has already taken too long, and you are concerned that the postal service could have lost your card, you can request a new one.
Note: When you request a new card, your previous order will be automatically cancelled. If your previously requested card arrives, you will not be able to activate it.
To reorder a card on desktop:
To reorder a card on the mobile app:
If you have any further questions or issues, you can always talk to our customer support.