As we’ve communicated before, Contis will close all Wirex Visa card accounts on 16.03.2021. (Please note that the new multicurrency Wirex Mastercard is now available to order in the app!)
In case you have any questions about the closure of Visa card accounts, we’ve curated a list of resources you can use to find answers:
Remaining balance queries
You can make queries regarding a closed or suspended account by contacting firstname.lastname@example.org. Please find the email template for queries https://files.wirexapp.com/Contis-Redemption-email-template.docx.
Card chargeback queries
Kindly send any chargebacks requests to Contis Support via Redemptions@contis.com. Please find the email template for queries https://files.wirexapp.com/Contis-Redemption-email-template.docx.
Contis will make any payments relating to successful chargebacks directly to you.
Please forward your request to email@example.com with the following information: