What is the difference between Add Funds and Send?

‘Add funds’ refers to transactions sent to your Wirex account by you or another person. ‘Send’  refers to transactions sent out of your Wirex account.

How do I send cryptocurrency?

To send crypto:

  1. From your Wirex app, select the needed account.

  2. Select Send.

  3. Enter the amount you wish to send

  4. Add the recipient's crypto address (make sure this is the address for this cryptocurrency)

  5. Review and confirm the details

  6. Confirm the transaction via email (sent to your registered email): to do this, you'll need to click the link in the email.

  7. The transfer request is sent to the Blockchain for completion

What happens if I ignore the email?

The link included in the email is time-sensitive and will expire if you don't click it. Should you ignore this message, the transaction will expire and will not go through.

Can I change the transaction details after I click the email confirmation?

No. The crypto transaction is automatically sent to the Blockchain when you click the confirmation link in the email. This is a cryptographic process which cannot be altered, withdrawn, or cancelled once it is confirmed by the user.

A transfer or transaction was made to my account. Can I track my money?

Cryptocurrency is anonymous and decentralized, and the only details available for any transaction is the amount, receiving address and time of the transaction (nothing else). It is impossible to check or track things like the geographic location of the receiving address or the owner's details.

It is important that you secure your account so that no one else is able to access this. We recommend enabling 2FA and a strong password (for both your email and Wirex account).

Was this article helpful?

40 of 83 found this helpful

Still need help?
Our customer support is here to help. Submit a request to get help from our Support.

Related articles