‘Add funds’ refers to transactions sent to your Wirex account by you or another person. ‘Send’ refers to transactions sent out of your Wirex account.
To send crypto:
From your Wirex app, select the needed account.
Enter the amount you wish to send
Add the recipient's crypto address (make sure this is the address for this cryptocurrency)
Review and confirm the details
Confirm the transaction via email (sent to your registered email): to do this, you'll need to click the link in the email.
The transfer request is sent to the Blockchain for completion
The link included in the email is time-sensitive and will expire if you don't click it. Should you ignore this message, the transaction will expire and will not go through.
No. The crypto transaction is automatically sent to the Blockchain when you click the confirmation link in the email. This is a cryptographic process which cannot be altered, withdrawn, or cancelled once it is confirmed by the user.
Cryptocurrency is anonymous and decentralized, and the only details available for any transaction is the amount, receiving address and time of the transaction (nothing else). It is impossible to check or track things like the geographic location of the receiving address or the owner's details.
It is important that you secure your account so that no one else is able to access this. We recommend enabling 2FA and a strong password (for both your email and Wirex account).