Wirex Help Centre
What to do if your Wirex card is lost or stolen

Don't panic. If you suspect your Wirex card is lost or stolen, take the following steps to protect yourself from unauthorised transactions.

Freeze your card 

You can quickly and easily freeze your Wirex card from within the Wirex app or the desktop browser. 

How to freeze your Wirex card:

Once your card is frozen, no one will be able to use it to make payments. If you find your card, you can unfreeze it from within the Wirex app or the desktop browser and start using it again as normal. 

If you can’t access the Wirex app or website, please contact the Wirex support team and tell them your name, email address, and card currency. If you find the missing card, you can unfreeze it by contacting the Wirex support team again. 

Retrace your steps

When was the last time you remember using your Wirex card? It may sound obvious, but it’s always worth checking just in case!

Pay attention to your card transactions

Keep an eye on your transactions which can be viewed in the Wirex app or in the desktop browser. If you see or suspect any unauthorised transactions, please contact the Wirex support team as soon as possible.

Request a replacement card

If your card has been stolen or you haven’t had any luck when retracing your steps to find your missing card, you can always order a replacement. All you need to do is contact the Wirex support team and provide your delivery address and phone number and we’ll get a new card sent out to you.

Please be aware, card replacement may incur additional charges.  

If you've registered the lost/stolen Wirex card on any payment services, make sure to update the new card information once you receive a new card.

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