Why is my cryptocurrency transaction pending?

Cryptocurrency transactions in your Wirex account are listed as either Successful, Failed/Expired or Pending. Here we will explain what Pending status means for each type of transaction.

Deposit / Add Funds

When you send cryptocurrency into your Wirex account, a new transaction (Add Funds) will appear in your account history as Pending. Pending status means that your transaction is unconfirmed on the blockchain. Wirex requires at least 1 confirmation before the deposit is completed.

If your transaction is pending for too long and still has no confirmations in the blockchain, please see this article for further steps: Why is my cryptocurrency transaction 'unconfirmed'?.

If your transaction is completed successfully, but is still listed as Pending in your transaction history, please contact our support team.

Transfer / Send Funds

Pending status for outgoing crytpocurrency transactions means one of the following three scenarios:

• If this is the first time you sent cryptocurrency to the recipient, the system is waiting for you to confirm the transaction over email. Please click the link sent to your email within 1 hour or the transaction will expire. If this happens, the status will change from Pending to Expired.
• The system is slow. Our system might be experiencing heavy load, but all pending transactions should still be completed within 15 minutes.
• Something went wrong. If your Send Funds transaction is pending for more than an hour, something might have gone wrong. Please contact our support team for further assistance.

Exchange

Exchange transactions are not always instant. It depends on both the current blockchain and Wirex system load. Please wait for 10-15 minutes for the transaction to complete.

If your exchange is pending for more than an hour, please contact Wirex support team for further assistance.