Cryptocurrency transactions in your Wirex account are listed as either Successful, Failed/Expired or Pending. Here we will explain what Pending status means for each type of transaction.
Deposit / Add Funds
When you send cryptocurrency into your Wirex account, a new transaction (Add Funds) will appear in your account history as Pending. Pending status means that your transaction is unconfirmed on the blockchain. Wirex requires at least 1 confirmation before the deposit is completed.
If your transaction is pending for too long and still has no confirmations in the blockchain, please see this article for further steps: Why is my cryptocurrency transaction 'unconfirmed'?.
If your transaction is completed successfully, but is still listed as Pending in your transaction history, please contact our support team.
Transfer / Send Funds
Pending status for outgoing crytpocurrency transactions means one of the following three scenarios:
Exchange transactions are not always instant. It depends on both the current blockchain and Wirex system load. Please wait for 10-15 minutes for the transaction to complete.
If your exchange is pending for more than an hour, please contact Wirex support team for further assistance.