Wirex cards may get declined by a merchant or ATM for a variety of reasons. If this happens to you, do not panic and continue reading below for solutions.
Not enough funds on card or card balance.
Prepaid debit cards not supported without a bank account
See our T&C for prohibited transactions
Reason 1: You do not have enough funds on your card or the card balance is 0.
Type of transactions: Online and offline transactions (Point-of-sale and ATM).
Advice: Have you added funds to your card before purchasing? Even if you have digital coins in your account, you need to first convert them to USD/GBP/EUR. Read our article How to exchange currencies in Wirex account? for more details.
Reason 2: The merchant does not support prepaid debit cards without a bank account.
Types of transaction: Online and offline transactions (Point-of-sale).
Advice: Unfortunately, we are unable to control merchants' decision in not supporting prepaid cards. If you plan to use Wirex cards with a specific merchant, check their website or contact their support team.
Reason 3: You have reached your card limits.
Type of transaction: Online and offline transactions (Point-of-sale and ATM).
Advice: Wirex cards have maximum limits for ATM withdrawals, online and offline transactions. Check out the Wirex card limits article for details.
Reason 4: Your card is blocked.
Type of transaction: Online and offline transactions (Point-of-sale and ATM).
Advice: Contact the Wirex support team. Your card may have been automatically blocked for your account security (for example, the PIN code was entered incorrectly 3 times by yourself or someone else).
Have you had your card declined even though you didn't face any of the issues mentioned above? Let our support know so we can find a way to help you.
