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Cards

Region: Europe

About the Wirex card

New Wirex card design
Banking partner
UAB “PAYRNET” TERMS AND CONDITIONS FOR CONSUMERS - ELECTRONIC MONEY ACCOUNTS

Keeping your card safe

Wirex card blocking and unblocking
Why your Wirex card can get declined
How do I view my Wirex payment card PIN?
Can I change the PIN on my plastic Wirex payment card?
What to do if your Wirex card is lost or stolen?
How do I block my card?

Managing your card

Wirex payment cards with currency accounts
How do I activate my Wirex Visa card?
Linking your local card to your Wirex account
How to add funds to my Wirex card?
Wirex payment card limits
How to verify my linked card
Overdrawn balance

Ordering your card

My card hasn't arrived yet. What do I do?
How do I order a Wirex card?
How long does Wirex card delivery take?
Can I choose the name to be embossed on the card?
How many Wirex cards can I have?

Using your card

How do I get a refund from a merchant?
What conversion rate is used when I make a transaction in foreign currency?
Can I use my Wirex card at filling stations?
Can I link my Wirex card to Curve, Paypal, or Revolut?

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©2021 Wirex Limited (CRN 09334596), whose registered office is 9th Floor, 107 Cheapside, London, EC2V 6DN, United Kingdom. Wirex Limited is authorised by the Financial Conduct Authority (FRN: 902025) under the Electronic Money Regulations 2017 for the issuing of electronic fiat money and payment instruments.

The Financial Ombudsman Service or the Financial Services Compensation Scheme do not apply to the cryptoasset activities carried on by Wirex Limited. Applicable to UK customers and EEA cryptoasset services.

In the UK, your Visa Debit & Prepaid Card will be issued by Contis Financial Services Ltd who is authorised by the Financial Conduct Authority to issue e-money (Firm Reference Number: 900025) and is a member of Visa. Please note the Visa card is an electronic money product and although it is a product regulated by the Financial Conduct Authority, it is not covered by the Financial Services Compensation Scheme. We ensure that any funds received by you are held in a segregated account so that in the unlikely event that Contis Financial Services Ltd becomes insolvent your funds will be protected against claims made by creditors.

In the EEA, if you hold an EUR denominated card your Visa Wirex card and account is issued by UAB “Finansinės paslaugos „Contis“ (304406236) whose registered address is Mėnulio g. 11-101, Vilnius, Lithuania and who is authorised by the Bank of Lithuania to issue e-money and is a member of Visa.. Please note that the Wirex Visa card and account is an electronic money product and although supervised by the Bank of Lithuania, it is not covered by the Deposit Insurance System of the Republic of Lithuania.We ensure that any funds received by you are held in a segregated account so that in the unlikely event that UAB “Finansinės paslaugos „Contis“ becomes insolvent your funds will be protected against claims made by creditors.