Wirex Help Centre

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Profile and Verification

Account access
I forgot my password
Why do I need to provide additional documents to change my username or disable my 2FA?
List of recommended apps for 2-Factor Authentication (2FA)
Why was my account frozen?
What to do if I cannot log in?

Account security
Are Wirex accounts secure?
Creating a strong password
Is it possible to change my account email address?
What is two-factor authentication (2FA)?
How to enable enhanced security (2FA) for my Wirex account
I think my account has been hacked. What should I do?
How long will Wirex store my data for?
What If I want Wirex to erase all my data?
How does Wirex process my data?
Can I open a new account if another has been closed?
Is my personal information safe?

Verification FAQ
Am I able to use a P.O. Box as my Billing or Delivery address?
Common Verification Issues
Why do I need to send a Proof of Address document when I change my address?
Source of funds FAQs

Account deletion
Deleting your Wirex account

Create an account
How do I start with Wirex?
How to create a Wirex account
I did not receive an Account Activation email
The list of supported countries
Wirex App: How to register an account
List of Supported Browsers
How to verify your phone number

Verification
I received an email asking for more documents. What does it mean?
Why you need to verify your identity and how to do it?
Why you need to verify your address and how to do it
Why you need to verify your source of funds and how to do it
Why has my account been frozen while you verify my source of funds?
What do I do if my photograph on my Driving Licence or government-issued ID is in black and white?
Can I take an image of a document in black and white?
What do I do if the address on my verification document doesn’t match my actual address?
What do I do if I’m renting my home and have no utility bills with my name and address on them?
Why do I need to be verified?
Which documents do I need to provide?
How do I start the verification process?
Is my information safe with Wirex ?
How long does verification take?
How will I know if my verification has been successful?
What can I do without being verified?
How do I change my address?
How do I change my email address?
What is the verification process for a Wirex account?
What is Source of Funds/Source of Wealth?

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