- Account access
- I forgot my password
- Why do I need to provide additional documents to change my username or disable my 2FA?
- List of recommended apps for 2-Factor Authentication (2FA)
- Why was my account frozen?
- What to do if I cannot log in?
- Account security
- Are Wirex accounts secure?
- Creating a strong password
- Is it possible to change my account email address?
- What is two-factor authentication (2FA)?
- How to enable enhanced security (2FA) for my Wirex account
- I think my account has been hacked. What should I do?
- How long will Wirex store my data for?
- What If I want Wirex to erase all my data?
- How does Wirex process my data?
- Can I open a new account if another has been closed?
- Is my personal information safe?
- Verification
- I received an email asking for more documents. What does it mean?
- Why you need to verify your identity and how to do it?
- Why you need to verify your address and how to do it
- Why you need to verify your source of funds and how to do it
- List of countries that support mobile phone bills and payslips for proof-of-address
- Why has my account been frozen while you verify my source of funds?
- What do I do if my photograph on my Driving Licence or government-issued ID is in black and white?
- Can I take an image of a document in black and white?
- What do I do if the address on my verification document doesn’t match my actual address?
- What do I do if I’m renting my home and have no utility bills with my name and address on them?
- Why do I need to be verified?
- Which documents do I need to provide?
- How do I start the verification process?
- Is my information safe with Wirex ?
- How long does verification take?
- How will I know if my verification has been successful?
- What can I do without being verified?
- How do I change my address?
- How do I change my email address?
- What is the verification process for a Wirex account?
- What is Source of Funds/Source of Wealth?
