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Security

Region: Europe

Why was my account frozen?

2FA

What is two-factor authentication (2FA)?
How to enable enhanced security (2FA) for my Wirex account
Why do I need to provide additional documents to change my username or disable my 2FA?
List of recommended apps for 2-Factor Authentication (2FA)

3D Secure

3-D Secure program

General security

Are Wirex accounts secure?
What is strong customer authentication (SCA)?

Limits

Why are there limits

Memorable word

How do I enter my memorable word?
Why should I set up a memorable word and how do I do it?

Password

I forgot my password
Creating a strong password

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©2020 Wirex Limited (CRN 09334596), whose registered office is 34-37 Liverpool St, London EC2M7PP United Kingdom. Wirex Limited is authorised by the Financial Conduct Authority (FRN: 902025) under the Electronic Money Regulations 2017 for the issuing of electronic fiat money and payment instruments.

Your Visa Debit & Prepaid Card will be issued by Contis Financial Services Ltd who is authorised by the Financial Conduct Authority to issue e-money (Firm Reference Number: 900025) and is a member of Visa. Please note the Visa card is an electronic money product and although it is a product regulated by the Financial Conduct Authority, it is not covered by the Financial Services Compensation Scheme. We ensure that any funds received by you are held in a segregated account so that in the unlikely event that Contis Financial Services Ltd becomes insolvent your funds will be protected against claims made by creditors.