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Customer Notice for Unverified Accounts

June 13, 2017 4:13 pm Published by

Due to a change in European Union Regulation 648/2012, known as the 4th Money Laundering Directive, your unverified Wirex account will have the following limits as of 26th June:

  • Total card balance for all of your cards combined can not exceed 250 (GBP, EUR, or USD) at any time
  • Cards can not be used to withdraw or pay more than 100 at any one time

To avoid these limits, please verify your account before the cut-off date of June 26th. Verification can take 7-10 days. Please see the verification guidelines here.

Unverified accounts with total card balance over 250 £ / € / $ will have to be suspended until verification is complete.

If your total card balance is below 250 by June 26th, you do not need to verify your account. However, you will need to ensure that your total card balance (for all cards combined) does not exceed 250 at any time to avoid account suspension. If this happens, we will need additional documents to unfreeze the account. We do not want your card usage to be interrupted so please be mindful of this new limit for unverified accounts.

This new regulation applies to all crypto-currency and non-crypto-currency cards provided by all EU companies.

Verification only takes a few minutes. Those guidelines again are available here.

If you have any questions about this update please contact us via the support page.

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