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Wirex account verification for top up with bank transfers and APMs

April 18, 2016 2:57 am Published by

Dear Customers,

As you know, you can top up your Wirex/E-Coin account with funds through bank transfer and dozens of alternative payment methods (APMs). In accordance with new KYC/AML regulations, top up through bank transfer, PayPal and APMs will now require verified Wirex/E-Coin accounts. This change will affect users who would like to buy bitcoin through these payment options.  

Please note that you can still fund your account with bitcoins with unverified accounts. However, we recommend verifying your accounts for higher withdrawal and load limits.

Documents needed to get your Wirex/E-Coin account verified

Note: Wirex and E-Coin are the same platform.Wirex is the new E-Coin.

You can verify your account by submitting 2 types of documents through the Wirex/E-Coin website. The bank will take approximately 7-10 working days to perform the verification process. We are working with our banking partner to shorten the time needed to verify. If your account is not verified after more than 2 weeks, please contact support@wirexapp.com for assistance.

To ensure your documents are accepted, please submit the correct documents as high-quality, clear and readable images, with English translation attached (if the documents are not in English language). Please have the following documents ready:

One government-issued ID document. This document should contain your photo, your full name, and your date of birth. The document should also be active and not expired. Ideal documents include: an international passport (submit both sides), a driver’s license (both sides), a military identity card, or any other government-issued photo identity cards.

One proof-of-address document. This document should contain: your full name, your address of residence (important: use the same address that you used in the card application process), and the issuance date. This document also must have been issued within the last 3 months. Ideal documents include: a utility bill (water, Internet, credit card, or telephone), a bank statement, a tax return, or a passport proof of address or certificate of residency issued by a government or a local government authority.

The following documents will be rejected: envelopes, photos in front of your house, or Google Maps screenshots. These will all result in longer verification time, as you will have to resubmit!

If you are unsure whether your documents can be used, please contact us at support@wirexapp.com. We will be happy to assist you!

How to verify on the Wirex/E-Coin platform

In order to verify your account, log into your E-Coin account.

Navigate to Account section > Verification.

Wirex verification

Then, click VERIFY ME.

Wirex verification

Upload your documents > Confirm. If the Confirm button is greyed out, your documents are too large. Reduce the size and try again.

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Once your documents are either verified or rejected, you will get an email notification. Once verified, your account will be updated to reflect its new status.

Wirex verification

Verify Wirex account via Wirex App

Open the Wirex app from your smartphone and navigate to Settings > Account > Profile

Upload your documents.

Verification is performed by the bank and usually take about a week (delays are possible). Once documents are verified or rejected, you will receive an email notification.

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