You can order a card only after your Wirex account has been successfully verified.
If you order a GBP/EUR card, it will be issued together with the associated currency account. Read more about the new Wirex cards with the currency accounts here.
Note: Usually, it takes about 4 days to deliver a plastic card. When you receive it, you'll need to activate it.
There could be several reasons why your request to order a new card was declined. Please see the most common ones below:
If one of your cards has a negative balance, you’ll need to top it up before you can order a new one.
No activity on your card
If you activated a card, but never used it, you can’t order a new card. Please make sure you have at least one transaction on your current card before ordering a new one.
Card not activated
If you ordered a card, but never activated it, you won’t be able to order a new card. Please activate or cancel your current card before ordering a new one.
Card not received
If you ordered a card but never received it, you’ll need to reorder it from the delivery screen, which will cancel the previous one automatically.
If you’ve tried the above steps but are still unable to solve your issue, please contact support.