How to enter your memorable word

Most of the time, we'll ask you to enter the letters of your memorable word in a random order, e.g. "Please enter letters 7, 2, 9 of your memorable word". 
 
For example, if your memorable word is "Arsenal", when asked to give letters 6, 1, and 3 of your memorable word, you will need to enter a, A, s (or a, a, s).
If you forgot your memorable word or would like to change it, contact our Support Team.

Note: memorable words are not case-sensitive
 

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