How to verify your account? (for users from APAC countries)

The verification of your identity is a standard procedure that helps prevent criminals from abusing our products for fraud, money laundering, and other illegal activities and is therefore crucial in building a healthy and secure community.

This guide describes the verification procedure in Australia, Hong Kong, Malaysia, Singapore, South Korea, and Taiwan. Read about verification in other countries.

This process does not take long - you will be able to enjoy all the features that Wirex offers in just a few steps:

Step 1: Fill out your profile

If you have created an account, you are already half-through the whole verification process.

Note: in the next stages, you will be asked to submit documents that confirm your identity. Please make sure your documents show the same information as you provided in the profile:

  • First name
  • Last name
  • Date of birth
  • Address
  • Nationality
  • ID document number (the number of the document you are going to provide us as a proof of identity)

At this stage, you will also need to verify your phone number. It's simply an extra precaution to help keep your account secure.

Step 2: Confirm your identity

To confirm your identity, you need to submit a picture of a Proof of Identity (POI) document and take a video selfie.

Submit POI

Your POI should be a valid government-issued document that contains your full name, date of birth, photo, and expiration or validity date.

Examples of acceptable POI documents include:

Country Acceptable documents
Australia A passport or a driving licence
Hong Kong A passport, a driving licence, or a national identity card (both sides)
Malaysia A passport, a driving licence, a national identity card
Singapore A passport, a driving licence, a national identity card, a work permit
South Korea A passport
Taiwan A passport, a national identity card, or a residence permit

See here the list of accepted document types for all APAC countries

Note: Make sure you submit pictures of your documents in the way described below. Screenshots, screen captures, or printed PDF documents will not be accepted.

To submit a picture of a POI document correctly, follow the steps below:

  1. On the Identity verification screen, tap Choose document.
  2. Select a type of a document you are going to provide.
  3. Position your document in the frame and take a picture. Make sure there are no cut corners, shadows, or glares.
  4. Check the readability of your document: the document details must be clear to read.
  5. Confirm your document is readable.

Take a video selfie

When you submit a POI, you will be asked to take a video selfie. Just position your face in the frame, tap the record button, and carefully follow the simple instructions displayed on your device. When finished, tap Continue to submit your video.

Done! You are all set to enjoy the benefits of a safe and secure Wirex community. Explore our innovative features, earn fantastic crypto rewards, and invite your friends and family!

Was this article helpful?

6 of 12 found this helpful

Still need help?
Our customer support is here to help. Submit a request to get help from our Support.

Related articles