Upd: Mar 17, 2025
Depending on where you are ordinarily resident, different Wirex entities with different regulatory permissions may provide certain services to you. If you reside in the United Kingdom, the following Wirex entities provide services to you
Wirex Limited, whose registered office is 9th Floor, 107 Cheapside, London EC2V 6DN. Wirex Limited is authorised by the Financial Conduct Authority (‘FCA’) as an e-money institution (‘EMI’).
Wirex Digital Services S.r.l., a company incorporated under the laws of Italy, whose registered office is in via Larga 15, Milan, Italy, registered as a Virtual Asset Service Provider (VASP) at the no. PSV108, of the register kept by the OAM (Organismo Agenti e Mediatori).
Our e-money services are provided by Wirex Limited. Wirex Limited and the e-money services we provide are regulated by the FCA. Your traditional currency is safeguarded via a segregated bank account in accordance with our regulatory obligations. The Financial Services Compensation Scheme (‘FSCS’) does not apply to services provided by Wirex Limited.
Cryptoasset services are provided by Wirex Digital Services s.r.l. (MI - 2689156), whose registered office is in VIA ALESSANDRO MANZONI 38 - 20121 - MILANO (MI), registered as a Virtual Asset Service Provider (VASP) at the no. PSV108, of the register kept by the OAM (Organismo Agenti e Mediatori).
Please review our terms and conditions to learn more about the risks associated with cryptoassets. If you have any questions or concerns about our regulatory status, please contact us at https://wirexapp.com/help/request/create.
The table below explains which of our services are and are not regulated. It also explains some of the consequences for the protections which do and do not apply as a result.
| Traditional (Fiat) Currency (e.g. EUR) | Cryptocurrency, Cryptoassets or Digital Assets (e.g. BTC, LTC, ETH) | |
Regulatory Framework and Legal Entity | Regulated by the FCA and provided by Wirex Limited. | Not regulated by the FCA and provided by Wirex Digital Services s.r.l. |
| Funds and Assets |
|
|
| Wirex Card |
| The Wirex Card is an e-money product and fully regulated by the FCA. |
| X-Accounts | X-Accounts are a crypto-feature and are not regulated by the FCA | Making, adding, withdrawing, or earning interest from X-Accounts |
| X-tras | All non-crypto aspects of X-tras, such as fees, limits, and pricing related to your Wirex Account | All crypto aspects of X-tras, such as WXT, Cryptoback™ rewards, and the Savings Bonus |
Custody & Protection of Funds and Assets | Your traditional currency is safeguarded via a segregated bank account in accordance with our e-money obligations. | Your cryptocurrency is held by us with a secure cryptocurrency custodian. |
| Complaints | Wirex will deal with your complaints in accordance with our Complaints Process here. For matters related to fiat currency services, if you are not satisfied with our handling of your complaint you may request a review of your complaint from FOS:
| Wirex will deal with your complaints in accordance with our Complaints Process here. For matters related to cryptocurrency services, you will NOT be able to refer your complaint to any regulatory body. |
| Compensation | No access to any deposit insurance or compensation scheme including the FSCS. | No access to any deposit insurance or compensation scheme including the FSCS. |
You should assess carefully whether your financial situation and tolerance for risk is suitable for any transactions you undertake using the Wirex Service. Remember, you are responsible for conducting your own research before carrying out any transactions through the Wirex Service.
Cryptoassets involve significant risk. Prices of cryptoassets are extremely volatile and change constantly. Most cryptoassets are not issued by a central authority and are largely unregulated in most jurisdictions.
Do not buy cryptoassets if you do not accept the risks associated with cryptoassets, including the risk that the value of cryptoassets may fall significantly or the risk that changes in regulation may prevent you from dealing in cryptoassets in the future.