Terms and Policies

• Wirex General Terms of Service >

  This document sets out the agreement between you and Wirex when you sign up to use our products. Please carefully read this document to ensure that your expectations are met and that we can provide you with a secure and complaint service.

• How are we regulated? >

  This document contains our regulatory information. Depending on where you are ordinarily resident, different Wirex entities with different regulatory permissions may provide certain services to you.

Traditional Currency

• Wirex Card terms >

  These terms apply to your Wirex account and your Mastercard prepaid or debit card. Please read these carefully to understand how it works, find out about your card security and the fees and limits that apply.

• Multicurrency Account Terms >

  We want you to understand the applicable exchange rates and fees when you use your Multicurrency Account. Read these terms to find out more about how it works and how to manage it.

Privacy Policy and Complaints

• Privacy, Data Use and Retention Policy >

  Your privacy is important to Wirex and we have taken steps to ensure that you are comfortable with how we use your personal information. Please read this policy to understand how we collect and process your personal information.

• Cookie Policy >

  Wirex uses cookies to operate the website and improve your user experience. Find out more about what cookies we use, how and why we use them, and how you can change your cookie preferences.

• Complaints Policy >

  Your satisfaction with our services is important to Wirex. Read this policy to familiarise yourself with how you can reach out to us or raise a formal complaint.

Cryptocurrency

• WIREX X-ACCOUNT TERMS >

  At Wirex, we’re all about breaking down barriers. That’s why we created X-Accounts – a super-simple and secure way to earn up to 12% AER interest on selected currencies.

• WIREX MULTIPLY TERMS >

  This document sets out the terms and conditions that apply to the Wirex Multiply product and its use on the Wirex Service.

• Refer a Friend Promotion – Terms and Conditions >

  You and the referred user must accept these before you engage with the Refer a Friend Programme.

• WIREX CRYPTOASSETS TERMS >

  When you buy and sell cryptoassets through the Wirex service, it is important that you understand how it works. Read these terms to learn about our relationship and the risks involved.

• X-TRAS – TERMS AND CONDITIONS >

  This page sets out the terms and conditions that apply to the X-tras program, “X-tras” and its application to the Wirex Service.

• WIREX DUO TERMS AND CONDITIONS >

  This page sets out the terms and conditions that apply to the Wirex DUO product and its use on the Wirex Service.

Non-Custodial Wallet

• WIREX WALLET TERMS >

  The Wirex Wallet App is a non-custodial wallet, meaning you are solely in control of your digital assets. It is important that you understand how it works. Read these terms to learn about the relationship and the risks involved.