icon

Home

Accounts

icon

Cards

icon

Money management

icon

Cryptocurrencies, stablecoins & WXT

icon

Wirex rewards

icon

Security

icon

Fees & rates

Help Centre Personal

Welcome to Wirex Help Centre

Region: Europe

Here we provide quick and effective solutions of any questions about our product you might be fazed. We try to do it easily and comfortable for you. You can choose any convenient way.

We prepared updated information about most asked questions you might be interested in.
Read Articles or Search by keywords
You can ask Community and get more information
Visit our Forum
Didn’t find anything? Submit Request and our support will solve your issue as soon as possible
Personalise Question

What’s new

Frequently Asked Questions

Select your location

©2021 Wirex Limited (CRN 09334596), whose registered office is 9th Floor, 107 Cheapside, London,  EC2V 6DN, United Kingdom. Wirex Limited is authorised by the Financial Conduct Authority (FRN: 902025) under the Electronic Money Regulations 2017 for the issuing of electronic fiat money and payment instruments. 

The Financial Ombudsman Service or the Financial Services Compensation Scheme do not apply to the cryptoasset activities carried on by Wirex Limited. Applicable to UK customers and EEA cryptoasset services.



In the UK, your Visa Debit & Prepaid Card will be issued by Contis Financial Services Ltd who is authorised by the Financial Conduct Authority to issue e-money (Firm Reference Number: 900025) and is a member of Visa. Please note the Visa card is an electronic money product and although it is a product regulated by the Financial Conduct Authority, it is not covered by the Financial Services Compensation Scheme. We ensure that any funds received by you are held in a segregated account so that in the unlikely event that Contis Financial Services Ltd becomes insolvent your funds will be protected against claims made by creditors.

In the EEA, if you hold an EUR denominated card your Visa Wirex card and account is issued by UAB “Finansinės paslaugos „Contis“ (304406236) whose registered address is Mėnulio g. 11-101, Vilnius, Lithuania and who is authorised by the Bank of Lithuania to issue e-money and is a member of Visa.. Please note that the Wirex Visa card and account is an electronic money product and although supervised by the Bank of Lithuania, it is not covered by the Deposit Insurance System of the Republic of Lithuania.We ensure that any funds received by you are held in a segregated account so that in the unlikely event that UAB “Finansinės paslaugos „Contis“ becomes insolvent your funds will be protected against claims made by creditors.