Wirex Help Centre

Cancelling a purchase

At Wirex, all confirmed buys, sells, deposits, and withdrawals on our platform are final. This means that once you have made a purchase of traditional or cryptocurrency, you cannot cancel it. 

Before any order is processed, you will always receive a confirmation prompt to make sure you are comfortable with the amount and timing of your order. This is to ensure that there are no accidental purchases or transactions. 

Once you have confirmed the purchase, the order is processed and cannot be reversed. 

It is important to take your time and double-check all details before confirming any transaction on our platform. If you have any doubts or questions about a purchase, please contact our Customer Support team before confirming the transaction. 

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