Wirex enables seamless SEPA withdrawals, allowing you to transfer EUR directly from your Wirex account to your bank account quickly and without any fees. Whether your bank supports SEPA Instant for near-instant transfers or SEPA Credit Transfer for processing within 1-2 business days, Wirex ensures a fast and reliable way to manage your EUR funds.
Before withdrawing EUR, make sure you’ve activated your SEPA payment details using our article on How to activate SEPA payment details.
Below is the step-by-step flow that will show you how to withdraw EUR using SEPA.
Step 1: Open the Wirex app and click Accounts
The first step is to open your Wirex app and click on the 'Accounts' button. You can find this button on the main 'Dashboard' of the app. Once you click on it, you will be taken to a screen with all your traditional currency accounts. Choose EUR.
Step 2: Choose EUR and click Send
Choose your EUR account and click Send.
Step 3: Enter IBAN and BIC
Entering the correct IBAN and BIC is a crucial step to ensure your EUR withdrawal is processed smoothly and without unexpected delays. These details identify the receiving bank and account, so always double-check for accuracy before proceeding to avoid errors or rejections.
Step 4: Enter additional recipient details
Providing the recipient's address, city, country, and ZIP code is optional for EUR withdrawals. However, we include this step for customers who may need to add these details for their records or specific banking requirements. Feel free to skip it if it's not needed.
Step 5: Choose the amount and add the reference
On this screen, you'll need to enter the amount you wish to withdraw and, optionally, add a payment reference. The reference can help identify the purpose of the transfer for your records or the recipient's needs. Ensure the amount does not exceed your available balance to avoid errors.
Step 6: Confirm the payment
The final step is confirmation. Before proceeding, please double-check the amount and recipient details to ensure everything is correct. To complete the withdrawal securely, you can choose either biometrics (Face ID or Touch ID) or SMS verification (a 6-digit one-time password sent via text message). Once confirmed, your withdrawal will start processing.
Step 7: Wait for the payment to be processed
Wirex supports both SEPA Instant and SEPA Credit Transfers (SCT) payment methods :
SEPA Instant: If supported by your bank, the payment usually arrives within 2 hours.
SEPA Credit Transfers: If your bank doesn't support SEPA Instant, the deposit will be processed as a standard payment, which usually takes 2-3 business days.
The payment method will always be determined by your bank.
Payments may be temporarily held for routine security checks. If this happens, it's nothing to worry about—our team will contact you if we need additional details to proceed.
FAQ:
1. How long does a SEPA withdrawal take?
SEPA Instant is usually processed within 2 hours if supported by your bank. SEPA Credit Transfer usually takes 2-3 business days. The payment method is determined based on what is supported by the receiver's bank.
2. Are there any fees for SEPA payments?
We do not charge any fees for SEPA payments, allowing fast and free withdrawals from your EUR account.
3. Why was my SEPA payment delayed or rejected?
If you're an EEA customer, please ensure that the payment is made from your own bank account in your name. We do not accept third-party payments and will reject and reverse them back to the sender.
Delays may occur due to additional monitoring, which is a standard security measure. There's no need to worry—your time is valuable to us, and our dedicated team will reach out if we need to double-check any details.
For any other issues, don't hesitate to get in touch with our support team. They'll be able to provide more details on your specific payment and assist further.
4. Can I send SEPA payments to a third party (e.g. businesses, friends)?
For EEA customers, we currently support only first-party payments that must be sent to or received from an account in your name. For UK customers, both first-party and third-party payments are supported.
We value our EEA customers and are actively working to extend our services to better meet your needs.