Wirex Help Centre

My account was compromised

If you suspect that your Wirex account has been compromised, it is important to act quickly to protect your funds and personal information. In this help article, we will explain what to do if you suspect that your Wirex account has been compromised. 

Step 1: Change your password 

The first step is to change your password immediately. Log in to your account from a trusted device and change your password to a strong and unique password. Avoid using easily guessable passwords, such as your name or date of birth, and use a combination of letters, numbers, and symbols. 

Step 2: Review your account activity 

Review your account activity to identify any suspicious transactions. Check your transaction history to make sure that all transactions were authorised by you. If you identify any unauthorised transactions, report them to Customer Support immediately. 

Step 3: Contact Wirex Customer Support 

If you suspect your account has been compromised, you can also temporarily lock your account. To do this, please contact Customer Support as soon as possible. Report any suspicious activity, including unauthorised transactions or changes to your account details. The Customer Ssupport team will investigate your report and take appropriate actions to protect your account. 

Step 4: Enable 2-factor authentication 

Enable two-factor authentication (2FA) to add an extra layer of security to your account. 2FA requires you to provide a second factor, such as a code sent to your phone, in addition to your password to access your account. 

Step 5: Keep your device secure 

Make sure that your device is secure by using a strong password or biometric authentication, keeping your operating system and apps up to date, and avoiding downloading apps or clicking on links from unknown sources. 

In conclusion, if you suspect that your Wirex account has been compromised, take immediate action to protect your funds and personal information. Change your password, review your account activity, contact Customer Support, enable 2FA, and keep your device secure. Wirex takes account security seriously and is committed to helping you protect your funds and personal information. 

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