We know how frustrating it can be when a transaction doesn’t go through. If your attempt to add funds using your debit or credit card was declined, don’t worry! There are a few common reasons this might happen, and we’re here to help you sort it out.
Step 1: Check if the issue is on your bank’s side
Sometimes, a small issue on your bank’s side can cause a decline. Here’s what you can check to get your payment working:
Not enough balance: Your bank declined the transaction because of insufficient balance on your account. To resolve this, make sure to check your account balance and ensure you have enough funds.
Transaction limit reached: Your bank may have daily, weekly, or monthly limits on withdrawals. Check with your bank to see if you have reached any limits and wait until the next reset period or request a limit increase. Most banks allow changing limits in the applications, making it easier to adjust them when needed.
Incorrect card details: If the card number, CVV (three-digit security code on the back), or expiration date was entered incorrectly, the payment will be declined. Always double-check all card details and re-enter them carefully.
External bank decline: Your bank has declined the payment. We recommend contacting your bank to verify if they placed restrictions on your card and request approval for the transaction.
Step 2: Possible declines on our side
If everything looks OK on your bank’s end but the issue persists, the decline might be due to security measures on our side. In this case, we suggest reaching out to our dedicated support team for more help. When raising a request, we kindly ask you to include the following information:
Last 4 digits of the card you’re using
Date and time of your last attempt
Screenshot from the Wirex app
This will be extremely useful in reviewing your request and providing you with the best support.