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Troubleshooting: Delivery issues

If you've ordered a Wirex card and are experiencing delivery issues, don't worry - we're here to help. In this article, we'll provide you with some troubleshooting steps to help you resolve delivery problems. 

Step 1: Check delivery status 

The first step is to check the delivery status of your card. If you chose the Express delivery option, you can track your delivery using the tracking number provided. If you chose the Standard delivery option, you can check with your local post office to see if your card has arrived. 

Step 2: Verify your delivery address 

Make sure that the delivery address you entered during the ordering process is correct. Check for any typos or errors that may have caused the delivery to fail. 

Step 3: Contact the delivery provider 

If you've checked the delivery status and verified your delivery address but still haven't received your card, contact the delivery provider. If you chose Express delivery, contact DHL. If you chose Standard delivery, contact your local post office. They should be able to provide you with more information on the status of your delivery. 

Step 4: Contact Wirex Customer Support 

If you've followed the above steps and are still experiencing delivery issues, contact our Customer Support team. We'll be happy to assist and help you resolve any issues with your delivery. 

Some common delivery issues include: 

  • Delivery to the wrong address 

  • Delivery to an incomplete or inaccurate address 

  • Card lost or stolen during delivery 

If you've encountered any of these issues, contact our Customer Support team as soon as possible. We'll work with you to resolve the issue and get your card delivered to you as soon as possible. 

In conclusion, if you're experiencing delivery issues with your Wirex card, there are steps you can take to resolve the problem. Check the delivery status, verify your delivery address, contact the delivery provider, and contact Wirex Support if necessary. We're here to help you get your Wirex card as quickly and smoothly as possible. 

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