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Troubleshooting: Phone number confirmation

At Wirex, confirming your phone number is an essential step in the verification process. It enables us to send you important notifications and alerts regarding your Wirex account. However, sometimes users encounter issues when attempting to confirm their phone number. In this article, we'll explore some common problems and provide tips to resolve them. 

Incorrect phone number format 

When entering your phone number, make sure you're using the correct format for your country. For example, if you're in the UK, your phone number should start with +44. If you're unsure about the correct format, you can simply choose a country you are resident in. 

Landline or unreachable carrier 

Please be aware that in most countries, phone number verification cannot be completed using landlines. You will need to provide a mobile phone number to proceed with this step. 

Verification code not received 

After entering your phone number, we'll send you a verification code via SMS. If you didn't receive the code, here are some possible reasons: 

  • Your phone is out of service or in an area with weak signal strength. 
  • Your phone number is blocked by your mobile operator. 
  • Your mobile operator has delayed the delivery of SMS messages. 
  • Your phone's SMS memory is full. 

If you're experiencing any of the above issues, try resolving them first. If the problem persists, contact our customer support team for assistance. 

Verification code expired 

Once you receive the verification code, make sure to enter it as soon as possible. The code is valid for a limited time, and if it expires, you'll need to request a new one. If you're having trouble receiving the verification code, you may request a new code by clicking on "Resend Code." 

Mobile number already registered 

If you receive a message that your phone number is already registered with Wirex, this means that you may have already created an account with us. Try logging in with your existing credentials, or use the "forgot password" feature if necessary. If you're still unable to access your account, contact our Customer Support team for further assistance. 

By following the tips above, you can quickly and easily troubleshoot any issues you encounter during the phone verification process. If you still have questions or concerns, our Customer Support team is always available to help. 

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