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What to do if an ATM swallowed your Wirex card

Having your Wirex card swallowed by an ATM can be a frustrating experience, especially if you need to access your funds immediately, butdon't worry! This article will explain what to do to retrieve your card and continue using your Wirex account. 

Step 1: Contact the ATM provider 

The first thing you should do when your Wirex card is swallowed by an ATM is to contact the ATM provider. The provider's contact information is usually displayed on the ATM machine, or you can search for it online. Contacting the ATM provider is important because they may be able to retrieve your card from the machine and return it to you. 

Step 2: Block your Wirex card 

To prevent any unauthorised transactions, it's important to block your Wirex card immediately. You can do this directly from the Wirex app by clicking on the "Cards" tab and selecting "Freeze". Alternatively, you can submit a Support ticket to Wirex with details of the incident. 

Step 3: Order a new Wirex card 

If you are unable to retrieve your card from the ATM, you will need to order a new Wirex card. Ordering a new card is a straightforward process that you can complete directly from the Wirex app. Here is a useful guide that you can refer to. 

Once you've ordered your new card, it will be shipped to your registered address. The delivery time will depend on your location, but you can expect to receive your new card within 7-10 business days. In the meantime, make sure to keep an eye on your account to ensure that no unauthorised transactions occur. 

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