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Why did I receive an unexpected device confirmation email?

If you have received an unexpected device confirmation email from Wirex, you may be wondering why you received it and what you should do next. This article aims to explain the purpose of the email and provides guidance on the necessary steps to secure your account. 

Firstly, it's crucial to understand that Wirex implements a security measure known as a device confirmation email to safeguard your account. Every time a new device attempts to access your account, Wirex sends a confirmation email to your registered email address. This ensures that you are aware of any unauthorised access attempts and can take appropriate action if necessary. 

Therefore, if you received an unexpected device confirmation email, it means that someone has attempted to access your account from a new device without your permission. This could be an indication that your account has been compromised, and someone is trying to gain access to your funds. 

The first step to take when you receive an unexpected device confirmation email is not to ignore it. If you did not attempt to access your Wirex account from a new device, you should take immediate action to secure your account. 

Start by logging into your Wirex account from a device you know is secure. Once logged in check your account activity to see if there are any unauthorised transactions or changes to your account information. If you notice any suspicious activity, you must report it immediately to Wirex Customer Support. You can do this by submitting a ticket to our Support team. 

Besides reporting any suspicious activity, you should also change your account password and enable PIN and two-factor authentication (2FA), if you have not already done so. 2FA adds an extra layer of security to your account by requiring a unique code to be entered in addition to your password when logging in from a new device. 

In conclusion, if you receive an unexpected device confirmation email from Wirex, take it seriously, and act quickly. By following the steps outlined above, you can help ensure the safety and security of your Wirex account. 

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