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Why do we need your personal information?

Wirex is an online financial platform that offers a range of services, including cryptocurrency exchange, traditional currency exchange, and debit card services. As part of its commitment to providing secure and compliant financial services, Wirex collects personal information from its users. This article explains why Wirex needs personal information and how it uses it. 

Why does Wirex need personal information? 

Wirex collects personal information from its users for the following reasons: 

  • Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations:  

Wirex is regulated by financial authorities and is required to comply with KYC and AML regulations. KYC regulations require Wirex to verify the identity of its users, while AML regulations require it to monitor and report any suspicious activities. This is to ensure that the platform is not used for illegal purposes, such as money laundering and terrorist financing. 

  • Fraud prevention:  

Wirex collects personal information to prevent fraud and protect its users. By verifying the identity of its users, Wirex can detect and prevent fraudulent activities, such as identity theft and account takeover. 

  • Account management:  

Wirex uses personal information to manage its users' accounts. This includes sending notifications and alerts, processing transactions, and providing customer support. 

  • Personalisation:  

Wirex uses personal information to personalisze its services and provide a better user experience. For example, it may use your location to show you relevant offers and promotions. 

What personal nformation does Wirex collect? 

Wirex collects the following personal information from its users: 

  • Identification information: This includes your full name, date of birth, and government-issued ID. 
  • Contact information: This includes your email address, phone number, and residential address. 
  • Financial information: This includes your bank account information, credit card information, and cryptocurrency wallet addresses. 
  • Usage information: This includes information about how you use the Wirex platform, such as transaction history, device information, and IP address. 

How does Wirex use personal information? 

Wirex uses personal information to: 

  • Verify your identity and comply with KYC and AML regulations. 
  • Prevent fraud and protect its users. 
  • Manage your account and provide customer support. 
  • Personalise its services and provide a better user experience. 
  • Analyse and improve its services. 

How does Wirex protect personal information? 

Wirex takes the protection of personal information very seriously. It uses advanced security measures, such as encryption and two-factor authentication, to ensure that personal information is kept safe and secure. Wirex also complies with data protection laws and regulations, such as the General Data Protection Regulation (GDPR). 

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