Why you need to verify your address and how to do it

Region: Europe

When you open an account with Wirex, we’ll ask you to verify a few things: your phone number, your identity and if necessary, your address. 


This guide is about verifying your address. Check out our guide to verifying your identity - we’ve also written a guide on verifying your source of funds, in case we’ve asked you to do that.


What Is Address Verification?
 
Address verification helps us confirm the personal information you submit to Wirex when you open your account.
 
Note: Due to regulatory requirements, you may be required to re-verify your documents periodically.
 
What you’ll need
 

To confirm your address, you’ll need to take a picture of a Proof of Address document that corresponds to the personal and residential address information you supplied when you applied for your Wirex account.
 
The document must meet the following criteria:

It must have been issued within the last three months 

It must show your full name.

It must show your residence address.

It must show the document’s date of issue.

Your document must be written in Latin characters or have a certified translation attached.
 
We can accept any one of the following documents:

  • a bank statement (must show transaction history or summary indicating cash in/out)
  • a utility bill (e.g. water, electricity, internet) that contains a description of the services provided (service address must match residential address)
  • a council tax bill dated within the last 12 months
  • a government-issued letter relating to tax, benefits etc. (online produced documents won't be accepted)
  • home insurance documents dated within the last 12 months (service address must match residential address, online produced documents won't be accepted)
  • a bank reference (must confirm how long the account has been held, contain a bank stamp and signature, online produced documents won't be accepted)
  • the certificate of residence dated within the last 12 months (it must be stamped and signed, or at least stamped, online produced documents won't be accepted)
  • a government-issued ID card (must contain address, cannot be used as your Proof of Identity at the same time)
  • a government-issued driving licence (must contain address, cannot be used as your Proof of Identity at the same time)
  • Mobile phone bills and Payslips can be used for address verification in some countries. Please note that a Payslip must contain your full name, address, payment month and company name.

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  • How to upload your Proof of Address document

  • Log in to your Wirex account.

  • When it's time to verify your address, you'll be automatically redirected from the Dashboard to the Verify your Address screen. Please note that you can only upload your Proof of Address documents in the Wirex app, not on our desktop platform. You can also start the verification process from your app by going to Preferences > Profile.

  • Tap Prove Address.

  • On the Confirm residential address screen, review your information and tap Confirm.

    Note: if the Confirm button is inactive, check that you’ve filled in your information correctly.

  • On the Address Verification screen, tap Choose document and select the document you'd like to provide for verification.

  • Tap the camera icon to take a photo of your Proof of Address document.

  • How to take the perfect photo of your Proof of Address document

  • Make sure that the image of your document is not blurry and does not show any glare

  • Make sure that the image of your document is not cropped, so that the full page and the information on it are legible. 

  • If you need to retake the photo, tap Take a new picture.

  • Once you are satisfied that the picture of your Proof of Identity document is clear and legible, tap My document is readable to submit the image.

  • If you need to add more photos, tap the camera icon again. When all the photos are added, tap Submit to send your POA documents for verification.

  • You will see a submission confirmation. This means your documents were successfully sent for processing.

Verification usually takes about 20 minutes, although it can be longer in certain cases when manual check is required. Once your documents are verified (or rejected), you will receive an email and an in-app notification.

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