Wirex Help Centre

Withdraw funds from a closed account

If you have closed your Wirex account and still have funds remaining in it, you may be wondering how to withdraw those funds. 

It's important to note that it is not possible to withdraw funds from a closed account using the Wirex app. Therefore, it's essential to make sure that all funds have been withdrawn in advance before you submit a ticket for account closure. 

If your account was closed due to violations of the user agreement, you must withdraw your remaining balance from your account. To do so, please contact Customer Support and provide an external cryptocurrency address or local account requisite. Our Support team will guide you through the process and ensure that your funds are safely and securely transferred to your designated account. 

Please note that depending on your account activity until the date of the closure, certain personal data may be retained in compliance with anti-money laundering and counter-terrorist financing regulations that Wirex is subject to. 

If you have any further questions or concerns about withdrawing funds from a closed account, please don't hesitate to contact our Customer Support team. We are here to help and ensure that you have a smooth and secure experience with Wirex. 

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