Product Disclosure Statement

​​Wirex Prepaid Visa Card​​​ 

Introduction 

About this Product Disclosure Statement

This PDS is issued by Wirex Pte Ltd (‘Wirex’), and it is designed to provide you with important information regarding the Card and to assist you in deciding whether to acquire the Wirex physical Visa Prepaid Card or, where applicable, the virtual Visa Prepaid Card (together, ‘Card’). It is important that you read and understand this PDS.  

The information in this PDS does not take into consideration your individual financial situation, objectives, or needs. Prior to making any decision about the Card or whether to acquire it, you should consider whether this product is right for you.  

Any advice in this PDS is general advice only and does not take into account your objectives, financial situation or needs. You should consider the appropriateness of any general advice to your own circumstances before acting on it.  

For more information on the Wirex Visa Prepaid Card, please visit https://www.wirexapp.com. 

This PDS does not constitute an offer or invitation in any place outside Australia where or to any person to whom it would be unlawful to make such an offer or invitation. The distribution of this PDS (electronically or otherwise) in any jurisdiction outside Australia may be restricted by law and persons who come into possession of this PDS should seek advice on and observe any such restrictions. Any failure to comply with such restrictions may constitute a violation of applicable law.

Updates relating to this PDS 

The information in this PDS is current as at 3 March 2023 and may be updated from time to time where that information is not materially adverse to clients. This updated information will be available at https://www.wirexapp.com​ and may be accompanied by a statement explaining the changes which may also be distributed in electronic form as required.​ 

General Description of Product  

The Product is a Reloadable Visa Prepaid Card linked to your Wirex account on the Wirex App. You manage your Card and load value onto the physical Card and/or the virtual Card through your existing bank (for example, via online or mobile banking) or through your existing debit or credit card issued by another bank.  Any amounts transferred to the linked Wirex account will be credited to your Card and can be spent using the physical Card and any virtual Cards.  Funds can be loaded using traditional direct entry transfers or the New Payments Platform. The Available Balance will always be visible on the Wirex App and can be spent using the physical Card and/or the virtual Card as well as the additional payment services.

Your Card automatically converts to local currency at point-of-sale using the best possible interbank and Over-the-Counter (OTC) rates, with no exchange fees, allowing you to seamlessly spend both cryptocurrencies and Australian Dollars in real life. 

The product is not a credit or a charge Card, and the Card balance does not earn any interest. The Available Balance is not a savings or checking account. The acquisition of, or value loaded to the Card does not represent a deposit with, or investment in any of the parties involved in this product.  

Parties involved in the Issuing and Distribution of the Card 

Card Issuer 

The Issuer, Wirex Pte Ltd, issues the Card under an Intermediary Authorisation arrangement with Flexewallet Pty Ltd who holds Australian Financial Services Licence (‘AFSL') (448066) authorising it to issue this Wirex Visa Prepaid Card. The Issuer is authorised to issue this Wirex Visa Prepaid Card under an arrangement Flexewallet Pty Ltd has with Novatti Group Limited who is a Principal Partner of VISA Worldwide Pte Ltd (‘VISA’).  

By acquiring this Card, you are entering into a contractual relationship with the Issuer, not with VISA Worldwide Pte Ltd or any of the parties involved in this product.  

You can contact the Issuer by any of the means below: 

Email: support@wirexapp.com 

Distributor 

Wirex Australia Pty Ltd (ABN 92 659 803 148) (‘Wirex Australia”) is authorised under a signed agreement with the Issuer to act as the Program Manager for the Card. Wirex Australia (00130964), is an authorised representative of Flexewallet Pty Ltd’s AFSL and is the distributor and promoter of the Card. Wirex Australia is responsible for providing certain cardholder services to you, including providing you with your Card, arranging for a replacement Card to be issued to you in accordance with the terms set out in this PDS, providing lost and stolen services and assisting you with any queries you may have regarding you use of your Card. 

Wirex can be contacted by any of the means listed below: 

Website: https://wirexapp.com/au/en/help/request/create

Email: support@wirexapp.com 

Other Parties

Zepto Payments Pty Ltd (ACN: 604 057 598) (‘Zepto Payments’) is an Authorised Representative (number 1282223) of Amplus Global Pty Ltd (ACN  162 631 325), who is the holder of AFSL no.  505929. Zepto Payments is an intermediary in the settlement process.   

Wirex is the Issuer

Wirex is the issuer of the Card under agreement with Flexewallet. Under the intermediary authorization granted, Wirex does not have authority to: 

Tell you anything about the Card that is inconsistent with the information in this PDS; 

Give you financial product advice (that is, a recommendation or statement of opinion intended or that could be reasonably regarded as being intended to influence you in making a decision) about the Card; or 

Do anything else on Flexewallet’s behalf, other than marketing, arranging for the issue of and providing customer services for the Card. 

If you have been told anything that is inconsistent with this PDS, or if you have been given any financial product advice by Wirex or anyone seeming to act on behalf of Flexewallet, you should NOT rely on it in making any decisions about the Card. You should only rely on what is in this PDS. 

Significant Benefits of the Product

There are some significant benefits to you associated with use of the Product, including: 

• You can load (or reload) value onto the Card by transferring money to the Wirex account linked to your Card.  These details can be accessed through the Wirex App. You can use the Available Balance on your Card to pay for goods and/or services you receive from merchants in Australia and around the world that accept VISA Prepaid Cards for electronic transactions. 
• the Card can be used to make purchases in other currencies. 
• The Card can be loaded with up to $10,000 Australian Dollars (‘AUD’). 
• The Card may be linked to Samsung Pay, Apple Pay and/or Google Pay which will enable you to pay for goods and/or services you receive from merchants in Australia and around the world that accept payment through such digital wallets for electronic transactions. 
• You can activate and lock/unlock your Card on the Wirex App, which also allows you to view your Available Balance and transactions and manage your app security settings. 
• The Card is reloadable, which means that you can add additional funds on to it, up to the maximum loadable value. 
• You can only access the Available Balance that you have loaded on to Card and your Card transaction history through the Wirex App.  
• The Card does not constitute a chequing, savings or other bank account.  The Card is not a credit card. 
• Your Card is eligible for Wirex Cryptoback © program, which allows you to earn rewards for the spend you make with your Card. Your rewards are paid out in WXT and are instantly added to your X-tras account in the Wirex app. For more information about Cryptoback © and X-Tras program please refer to: 
  https://wirexapp.com/help/article/wirex-cryptoback-program-0064
  https://wirexapp.com/help/article/whats-new-in-wirex-x-tras-20-0802. 
• The Cryptoback and X-Tras programs are not products of Wirex Australia Pty Ltd and are exclusively provided by Wirex Digital Service s.r.l. 

Significant Risks

There are some significant risks associated with use of the Card that you should be aware of, including: 

Unauthorised transactions can happen using the Card if it is lost or stolen, if the personal identification number (PIN) is revealed to an unauthorised person, as a result of fraud or if you leave your card in an ATM. You may be liable for losses resulting from an unauthorised transaction under the terms and conditions of the product outlined in this PDS. 

Unauthorised transactions could also occur on a virtual Card via Samsung Pay, Apple Pay and/or Google Pay* (*each as applicable).  You should ensure the security of any device linked to your Card. 

Payments made using your Card are converted into local currency from your Wirex fiat or crypto account balances at the point of sale at competitive interbank or OTC rates. Where conversion of cryptocurrencies for payments occur, significant price volatility may occur at the point of exchange, depending on prevailing market conditions.  

Unintended transactions can happen if electronic equipment with which a Card is being used is operated incorrectly or incorrect details are input. 

You may not be able to get your money back if unauthorised or unintended transactions occur. 

If the electronic network enabling the use of the Card is unavailable, you may not be able to undertake transactions or obtain information about the Card. 

You may only spend up to the value of the available balance on your account in Wirexapp 

You cannot use the Card, or load value onto it after the Expiry Date. 

The Card will expire on the date shown on the front of the Card. You can arrange to be issued a new card and transfer any remaining balance on the Card or arrange for a refund of the remaining balance after the Expiry Date by contacting Customer Service.  

Wirex may also make available to you certain rewards programs or benefits associated with the use of the Card. These rewards or benefits are exclusively granted by Wirex and subject to separate terms and conditions as published on the Wirex website from time to time.   

Important Information About the Financial Claims Scheme 

The Financial Claims Scheme (“FCS”) is a scheme administered by the Australian Prudential Regulation Authority (“APRA”) to protect depositors from potential loss due to the failure of institutions. It provides depositors with a guaranteed protection, up to a cap. As at the date of this PDS, the FCS applies to deposits only. It does not extend to prepaid card products (including the Card or any Available Balance held on the Card). 

If Wirex fails: 

Any Available Balance held on your Card will not be protected by the FCS; and 

You may lose all or part of your Available Balance. 

The risks associated with the Card may therefore be increased when you load or hold large amounts of money onto the Card 

For more information on the FCS, refer to: http://www.fcs.gov.au/ 

Other Important Information 

There are some other important things that you need to be aware of about the Card: 

• Wirex issues the Card under an Intermediary Authorization between itself and Flexewallet Pte Ltd. Flexewallet makes the offer to arrange for the issue of the Card as described within this PDS. 
• It does not generate any interest or other return to the holder. In other words, you do not earn interest on the value loaded to the Card. 
• The acquisition of, or value loaded on to, the Card does not represent a deposit with, or investment in, Wirex nor any other parties involved in the Card. 
• Certain limits apply to the use of the Card: Maximum Single Load AUD$10,000; Maximum Available Card Balance: AUD$10,000; Maximum Daily ATM Withdrawals: AUD$1,400 (subject to individual ATM provider limits). 
• ​​The card cannot be used at ‘Pay at the Pump’ petrol stations.​     ​​ 
• ​​​If an unauthorised or mistaken transaction occurs or if your card is lost or stolen, you must notify Wirex as soon as practically possible. Wirex will take necessary steps to rectify the issue, this may include freezing the Card for a period of time. Please see the ‘Significant Risks’ section for more information about the risks associated with unauthorised transactions and lost/stolen cards. ​​ 
• You can check the Card’s Available Balance and transaction history via the Wirex App.  
• The funds credited to your Card may not equate to the total sum deposited into your Wirex account. Wirex reserves the right to withhold any sum deposited into your Wirex App wallet from the crediting of your card for sums due to it under the Wirex General Terms and Conditions. 

FEES & CHARGES

The primary Fees & Charges are outlined below. For a full list, see the Terms & Conditions at the cardholder website. 

​​​​​ 

​​​The Fees and Charges may change from time to time. You can also find information about new fees and charges on the Wirex website. ​

Card Limits 

Disputes 

 If you have a complaint, you can contact Wirex via: 

Email: complaints@wirexapp.com  
Wirex will handle all complaints according to our internal dispute resolution procedure. 

Our internal dispute resolution procedure requires that we acknowledge your complaint within 24 hours and provide a final response within 30 days. If we are unable to resolve your complaint to your satisfaction after the 30 days, you may be eligible to escalate the complaint to the Issuer’s external dispute resolution service.   
The period of 30 days may be extended in exceptional circumstances or where the Issuer decides to resolve the complaint under the rules of the VISA scheme. If you wish to escalate the complaint, please tell us and we will facilitate referral free of charge.

The Issuer’s external dispute resolution service is: 

Australian Financial Complaints Authority (AFCA)  
Mail GPO Box 3, Melbourne VIC 3001 

Phone 1800 931 678 

Fax 03 9613 6399 

Website www.afca.org.au 

Email info@afca.org.au 

Additionally, if your complaint is not satisfactorily addressed, you may contact the Licensor (Flexewallet Pty Ltd) by: 

Phone 03 9013 0066 

Mail G.P.O Box 171, 380 Bourke Street, Melbourne VIC 3000 AUSTRALIA 

Email admin@flexewallet.com