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Terms and Policies

  • Wirex General Terms of Service

    This document sets out the agreement between you and Wirex when you sign up to use our products. Please carefully read this document to ensure that your expectations are met and that we can provide you with a secure and complaint service.

  • Product Disclosure Statement

    This PDS is issued by Wirex Pte Ltd (‘Wirex’), and it is designed to provide you with important information regarding the Card and to assist you in deciding whether to acquire the Wirex physical Visa Prepaid Card or, where applicable, the virtual Visa Pre

  • Wirex’s Risk Disclosure Statement

    Trading in Crypto Assets (including, without limitation, digital payment tokens (DPTs) or stablecoins) and using the App and other Wirex products and services  involve risks, some of which are set out below. These risks, and additional risks arising eith

Traditional Currency
  • CARDHOLDER TERMS AND CONDITIONS

    These terms apply to your Wirex account and your Visa prepaid or debit card. Please read these carefully to understand how it works, find out about your card security and the fees and limits that apply.

  • Wirex Multicurrency Account Terms

    We want you to understand the applicable exchange rates and fees when you use your Multicurrency Account. Read these terms to find out more about how it works and how to manage it.

Privacy Policy and Complaints
  • Privacy Statement

    Your privacy is important to Wirex and we have taken steps to ensure that you are comfortable with how we use your personal information. Please read this policy to understand how we collect and process your personal information.

  • Wirex Australia Pty Ltd Complaints Policy

    If you feel that we haven’t met your expectations in terms of Wirex products or service, we encourage you to let us know. We treat complaints as a valuable form of feedback, which helps us to grow and get better. We’re committed to investigating your comp

Cryptocurrency
  • Wirex Cryptoassets Terms

    When you buy and sell cryptoassets through the Wirex service, it is important that you understand how it works. Read these terms to learn about our relationship and the risks involved.

  • Wirex WXK Terms

    These WXK digital token terms apply to the purchase and use of WXK tokens within the Wirex services.

  • Refer a Friend Programme – Terms and Conditions

    You and the referred user must accept these before you engage with the Refer a Friend Programme.

  • X-TRAS – TERMS AND CONDITIONS

    These terms contain important information about Wirex's native token, WXT, and sets out the mechanics of the WXT rewards programme.

  • WIREX CRYPTO CREDIT TERMS AND CONDITIONS

    These terms tell you everything you need to know about borrowing with Wirex Credit

  • WIREX DUO TERMS AND CONDITIONS

    This page sets out the terms and conditions that apply to the Wirex DUO product and its use on the Wirex Service.

  • WIREX X-ACCOUNT TERMS

    At Wirex, we’re all about breaking down barriers. That’s why we created X-Accounts – a super-simple and secure way to earn up to 12% AER interest on selected currencies.

Non-Custodial Wallet
  • WIREX WALLET TERMS

    The Wirex Wallet App is a non-custodial wallet, meaning you are solely in control of your digital asserts. It is important you understand how it works. Read these terms to learn about the relationship and risks involved.

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