You can order a card only after your Wirex account has been successfully verified.
If you don’t have enough funds in your account, you may be asked to top-up before ordering your card. The exact amount you need to have in your account to order a card varies by region, but will be displayed in the app.
How to order a card in Wirex web application
- On the Dashboard, scroll down to "Order cards".
- In the Order new card window, click Get the card.
- Review your personal details and the billing address. If you need to change something, click Contact Support.
- Choose delivery options.
- Click Place order. You will see the success message. Click Back to Dashboard to return to work with the application.
How to order a card in Wirex iOS and Android application
- On the Dashboard, tap Order a card.
- On the Card order screen, check your delivery address. If you want to change it, contact the customer support.
- Choose delivery options.
- Tap Order card to confirm your order. You will see the success message. Tap Back to Dashboard to return to work with the application.
Note: Card can only be delivered to the address registered within Wirex account. Usually, it takes about 4 days to deliver a plastic card. When you receive it, you'll need to activate it.
Delivery options
|
Delivery option |
Provider |
Free/Paid |
Available for |
|---|---|---|---|
|
Standard |
USPS |
Free |
US |
I Can't Order a New Card
There could be several reasons why your request to order a new card was declined. Please see the most common ones below:
Negative balance
If one of your cards has a negative balance, you’ll need to top it up before you can order a new one.
No activity on your card
If you activated a card, but never used it, you can’t order a new card. Please make sure you have at least one transaction on your current card before ordering a new one.
Insufficent funds in your account
To be able to order a card, you need to have a minimum amount of funds in your account (the exact amount will be displayed in the app). Top up your account and try ordering again.
Card not activated
If you ordered a card, but never activated it, you won’t be able to order a new card. Please cancel your current card before ordering a new one.
Card not received
If you ordered a card but never received it, please contact support.
