Region: United Kingdom

Upd: Mar 24, 2022

1. When These Terms Apply

These terms apply to you when you buy or sell cryptoassets through the Wirex Service. You should read and understand them before you transact with cryptoassets through the Wirex Service.

These terms, combined with the Wirex General Terms of Service and any other documents referred to in these terms (the "Cryptoasset Terms"), set out the legal agreement between:

You, as the Wirex user; and

Wirex Digital D.o.o provides you with access to the Wirex Service and your Wirex Profile, as identified in the Wirex General Terms of Service above ("Wirex", or "we", "our", or "us").

Capitalised terms defined in the Wirex General Terms of Service (the "Terms") have the same meanings when they are used in these Cryptoasset Terms.

2. Warnings about Dealing in Cryptoassets

Cryptoassets involve significant risk. Prices of cryptoassets are extremely volatile and change constantly. Most cryptoassets are not issued by a central authority and are largely unregulated in most jurisdictions.  

Do not buy cryptoassets if you do not accept the risks associated with cryptoassets, including the risk that the value of cryptoassets may fall significantly or the risk that changes in regulation may prevent you from dealing in cryptoassets in the future. 

3. Buying and Selling Cryptoassets

The cryptoassets you can buy through the Wirex Service may vary depending on where you are ordinarily resident. You can view the available cryptoassets that you can buy through the Wirex Service and their current price when you log in to your Wirex Profile. 

To buy cryptoassets, indicate what type of cryptoasset you want to buy, how much, and confirm the total price that you will pay in respect of these cryptoassets. If possible, we will execute this transaction for you.  

To sell cryptoassets in exchange for other cryptoassets or traditional currencies, you will need to select the cryptoassets you wish to sell and input how much you want to sell using the applicable functionality on the Wirex Service. We’ll give you a quote of current rates at which you can sell the relevant cryptoassets, and ask you to confirm the sell order.   

Sometimes, we may not be able to process your order or may refuse your order for a number of reasons, such as exchange unavailability or market conditions. If this occurs, we’ll tell you and you’ll be asked to place a new order.  

We will notify you if we have been able to action your request to purchase the cryptoassets by updating your Wirex Profile.  

4. Storage of Cryptoassets

Cryptoassets you have bought or transferred into your Wirex Profile are stored by us in pooled cryptoasset wallets created and maintained by our third-party wallet custodian or by us. 

If you have supported cryptoassets in another crypto wallet, you can manage those cryptoassets through the Wirex Service by transferring the cryptoassets to the address for that type of cryptoasset as set out on your Wirex Profile. Make sure you are sending the correct cryptoasset to the corresponding Wirex wallet address which supports that type of cryptoasset. If you send the wrong type of cryptoasset to the wrong wallet address (e.g., send Bitcoin to the Ethereum wallet address), you may permanently lose your cryptoassets. 

We may convert cryptoassets held in pooled accounts into traditional currencies and other cryptoassets as required, for example to comply with law enforcement requests or to ensure day-to-day liquidity. This will not affect your ability to withdraw your cryptoassets at any time. 

5. Transfers and Spending

You can ask us to transfer any cryptoassets that we hold on your behalf to a cryptoasset wallet nominated by you using the applicable functionality on the Wirex Service. Please refer to this link for instructions on how to do this for different types of cryptoassets. 

If you transfer cryptoassets to a different cryptoasset wallet that is not managed by us, you will no longer be able to manage those cryptoassets through the Wirex Service.  

You must make sure the details and address of the crypto wallet that you provide to us when you withdraw any cryptoassets are correct. You will not be able to reverse a transfer of cryptoassets that you have initiated through the Wirex Service. Transferring cryptoassets to the wrong address could mean that those cryptoassets will be permanently lost. 

You can also spend cryptoassets through your Wirex Multicurrency Account or your Wirex Card by converting them to traditional currencies, where available. We will determine the applicable conversion rate from time to time using the over the counter and exchange rates available to us. The applicable rate will be displayed to you on your Wirex Profile. 

If you have a Wirex Card with us, you can also enjoy automatic conversion of cryptoassets to traditional currencies when making purchases with your Wirex Card. See your Wirex Card Terms for more information.  

6. Fees and Limits

We will charge you fees in respect of any cryptoasset transactions that you enter into through the Wirex Service, as set out in our Pricing page. We’ll also show you what fees apply before you make the transaction. Fees are paid in the cryptoasset you are transacting in. 

Limits apply to the amount of cryptoassets you can buy. You can find these limits when you log into your Wirex Profile.

You account will also be subject to a Storage Fee if you are inactive for 9 months or longer. See the General Terms for more information. 

7. X-tras

For more information on our X-tras program, see the Wirex X-tras Terms.

8. Availability of the Cryptoassets Services

While we do our best to ensure that all the features and functionalities of the Wirex Service are of a reasonably satisfactory standard, the cryptoasset features of the Wirex Service may rely on networks and connections that are beyond our control, such as third party cryptoasset exchange platforms that we use to buy or sell cryptoassets. 

We do not control these third party platforms and cannot guarantee that all the cryptoasset functionalities of the Wirex Service will be available all the time. 

The prices of cryptoassets can change very quickly, and we cannot guarantee that the value of the cryptoasset you instruct us to buy or sell on your behalf through the Wirex Service will be the same price as displayed to you through the Wirex Service when you initiate the transaction. If this happens, we will ask you to confirm whether you would like to proceed with the transaction at the updated price.  

In order to prevent money laundering, you may not be able to transfer cryptoassets you have bought through the Wirex Service to anyone who is not a Wirex user or to another wallet that you use outside of the Wirex Service for a period of 5 days after you have purchased them.  

We may also suspend the cryptoasset functionalities of the Wirex Service for maintenance and will give you notice of this where possible.  

9. Cryptoasset Forks

Sometimes cryptoassets fork and a new version of the cryptoasset is created. When this occurs we will coordinate with our exchange partners to determine the best approach for Wirex users. This approach will be made in our sole discretion and we’ll inform you of this approach. More information about forks can be found in our FAQs.

10. Restrictions on using this Service

To use the cryptoasset functionalities of the Wirex Service, you must:

  • have created a Wirex Profile in accordance with the Wirex General Terms of Service;
  • not be a resident of a country which prohibits the purchase, sale, or custody of cryptoassets;
  • not use the cryptoasset functionalities of the Wirex Service to violate the general prohibitions regarding your Wirex Profile listed in the General Terms above (Paragraph 13);
  • not use the cryptoasset functionalities to manipulate the cryptoasset market;
  • not use the cryptoasset functionalities for FX arbitrage;
  • not use the cryptoasset functionalities for any unlawful purpose;
  • not circumvent or interfere with our security features;
  • be familiar with the technology of cryptoassets and know how to make transactions with cryptoassets; and
  • be familiar with the risks of cryptoassets.

We monitor all transactions for compliance with our terms and to identify suspicious transactions.

11. Cryptoasset Risks

Trading in cryptoassets can be very risky as the price of cryptoassets can change rapidly. We cannot guarantee that the price of any cryptoasset will not rise or fall. You therefore buy and sell cryptoassets at your own risk.

Cryptoassets are relatively new and unregulated in many countries and their regulatory status could change. If you are in a country where buying and selling cryptoassets becomes illegal, your service may be suspended and you may lose any rights you may have to the cryptoassets we store on your behalf. You should make sure you are able to buy and sell cryptoassets lawfully wherever you are located.

You are responsible for paying any taxes owed as a result of buying and selling cryptoassets through our service. If you do not pay tax or report your assets to your tax authority, you may face fines or other penalties.

12. Our Legal Responsibility to You

Due to the nature of the Internet and technology, the cryptoasset functionalities of the Wirex Service are provided on an "as available" and "as is" basis. This means that we are unable to promise that your use of the cryptoassets functionalities of the Wirex Service will be uninterrupted, without delays, error-free or meet your expectations and we do not give any commitment relating to the performance or availability of the cryptoassets functionalities of the Wirex Service. To the extent we are able to do so, we exclude any commitments that may be implied by law.

We will also not be responsible for any events outside our control, such as market conditions or regulatory actions that affect the purchase and sale of cryptoassets in any jurisdiction.

Our responsibility to you will, in any event, be limited to any amounts you have paid us in the twelve (12) months leading up to any claim and, in the event you have not paid us anything, we shall not be responsible to you for any claim arising out of the provision of the cryptoasset functionalities of the Wirex Service.

In every case, we will never be responsible for any loss or damage that is not reasonably foreseeable, or that is caused by a failure by you to comply with these Cryptoasset Terms.

13. How to End Our Relationship

If you feel at any point that you are unable to agree to these Cryptoasset Terms, you can cancel your use of the cryptoasset functionalities of the Wirex Service by contacting us at supportescalations@wirexapp.com or via the Help Center in the App.

If you do so, you will not be able to use the cryptoasset functionalities of the Wirex Service. This will not affect any existing obligation you may have to pay any amounts to us. It will also not affect your ability to use the other functionalities of the Wirex Service.

14. Cryptoasset Functionality Termination by Wirex

We may decide to terminate or suspend your access to the cryptoasset functionalities of the Wirex Service if you fail to comply with any of these Cryptoasset Terms. We will usually notify you if this is the case unless we are prohibited from doing so by law.

We may also terminate your access to the cryptoasset functionalities of the Wirex Service if we decide to withdraw the cryptoasset functionalities of the Wirex Service. We’ll give you two months' notice if we do this.

When you or we decide to end your use of the cryptoasset functionalities of the Wirex Service, we’ll sell all of your cryptoassets and transfer the balance from the sale to your Wirex Multicurrency Account where available, unless we are prohibited from doing so by law or if we are unable to verify your identity.

15. General

Complaints: Just let us know about any complaints by contacting us at supportescalations@wirexapp.com and we’ll try to sort out any issues you may have. 

Law: Croatian law applies to all disputes and the interpretation of these Cryptoasset Terms. 

Unenforceable terms: If any part of these Cryptoasset Terms cannot be enforced then the remainder of the Cryptoasset Terms will still apply to our relationship. 

Jurisdiction: Croatian  law will apply to all disputes and the interpretation of these Terms. The Croatian courts will have exclusive jurisdiction over any dispute arising from or related to your use of the Wirex Service. You agree to raise a complaint with us and follow the steps outlined in Section 21 of the General Terms before any dispute may be raised in a court of law. 

Assignment: You may not assign or transfer any of your rights or obligations from these Terms. We may assign or transfer some or all of our rights as required by us or as required by law.  

No Waiver of Rights: Where we don’t enforce our rights or delay in enforcing any rights, legal or contractual, this will not be construed as a waiver of those rights, and we may enforce those rights at any time.