If you need to update the legal name on your Wirex account, follow these simple steps:
Step 1: Gather Your documents
Before you start the process, ensure you have the necessary documents to support your name change, such as a marriage certificate, divorce decree, or court order. Ensure that the name on the documents matches the new name you want to use on your Wirex account.
Step 2: Contact Wirex Customer Support
Contact Customer Support to request a legal name change. You can do this by submitting a support ticket through the Wirex website or app.
Step 3: Provide your documents
Attach a scanned copy or photo of your legal documents when you submit your support ticket. This will allow Wirex to verify your identity and process your name change request.
Step 4: Wait for confirmation
Wait for Wirex to confirm the name change. This process may take several business days, so be patient.
Step 5: Verify changes
After receiving confirmation from Wirex that your name change has been processed, you need to verify the changes by uploading a government-issued document to your Wirex account. Make sure that the name on the document matches the new name you want to use on your Wirex account. Please refer to our step-by-step guides on verifying your identity.
To keep your account secure, remember to keep your login credentials and account information safe. If you notice any suspicious activity on your account, contact Customer Support immediately.