How to Manage Your Devices in Wirex

Can I change or delete my Trusted devices? 

You can manage all your Trusted Devices and a Primary Device in the App: 

• View all devices linked to your Wirex account 

• See which device is your Primary Device 

• Remove devices you no longer use or don’t recognize 

• Set a new Primary Device (if you have access to the current one)  

How do I manage my devices? 

Please check How to manage trusted devices article for easy and detailed steps on adding and removing your trusted devices.  

What you CAN do in the Web Wirex app Device Management: 

• View all devices linked to your account 

• See device names and the date of when the device was confirmed 

• Delete Trusted Devices  

What you CAN’T do in the Web Wirex app: 

• You can’t set or change your Primary Device 

• You can’t complete selfie verification 

• You can’t manage biometric settings  

Good to know 

• Only mobile devices (phones/tablets) can be trusted or set as Primary 

• Web browsers and laptops cannot be made trusted 

• You can trust more than one device, but only one can be Primary 

• If your only trusted device is lost, use selfie verification to add a new one 

• You must verify a device before making it Primary or using it for sensitive actions 

• If a device looks suspicious or unfamiliar – remove it. Better safe than sorry  

Common Questions: 

Q: I got a new device and want to make it my Primary Device.
A: 

1. Log into your new device and verify it 

2. Open the app → Preferences → Devices 

3. Tap your new device and select Set as Primary 

4. Confirm the action from your old Primary Device (or use selfie verification) 

Once confirmed, your new phone becomes the Primary Device. You can now remove the old one. 

Q: I see a device I don’t recognize – what should I do?
A: 

1. Go to Preferences → Devices 

2. Tap the suspicious device 

3. Tap Remove Device 

4. Then change your password 

5. Turn on two-step authentication if it isn’t already enabled 

If you're unsure, it’s safer to remove it. You can always log in again later. 

Q: What if I lost my Primary Device?

A: Don’t worry. You can: 

• Contact Wirex Support to unlink your lost device and regain access 

• Trust your new phone using selfie verification