Losing a card, having it stolen, or damaging it can be a frustrating experience, but it's important to keep your funds and personal information safe. Here's what to do if your Wirex card is lost, stolen, or damaged.
Report the issue immediately
If your Wirex card is lost or stolen, the first thing you should do is report it immediately to prevent any unauthorised use. You can do this through the Wirex app by freezing the card as described in our article How to freeze/unfreeze your Wirex card or by contacting Customer Support. If your card is damaged, you can also request a replacement card.
Request a new card
If you need a new card because your old one is lost, stolen, or damaged, you can contact our Customer Support clarifying the matter. Wirex will provide you with a new card and you can activate it through the app when it arrives. Please pay attention to the card delivery fee incurred.
Monitor your account activity
After reporting a lost or stolen card, it's important to monitor your account activity for any unauthorizsd transactions. You can do this by regularly checking your transaction history through the Wirex app or website. If you notice any suspicious activity, report it to Wirex immediately.
Contact Сustomer Support
If you have any questions or concerns about your lost, stolen, or damaged Wirex card, you can contact Customer Support for assistance. The Support team can help you with any issues related to your account or card.
In conclusion, if your Wirex card is lost, stolen, or damaged, the most important thing to do is to report it immediately to prevent any unauthorised use. Request a replacement card, monitor your account activity, and contact Customer Support for assistance if needed. With these steps, you can ensure the safety of your funds and personal information.