Wirex Help Centre

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Accounts

How to activate traditional currency accounts

Account deletion
Deleting your Wirex account

Managing your account
How to Link and Prioritise Traditional Currency Accounts
Is it possible to change my account email address?

The Wirex App
Wirex App: General Overview
Supported OS and devices

Verification FAQ
Source of funds FAQs

Geographic availability
Supported countries
Can I use a Wirex account in my country?
List of available currencies

Opening an account
How to create a Wirex account
I did not receive an Account Activation email
Wirex App: How to register an account

Verification
Which documents do I need to submit for verification? (Asia-Pacific)
How to verify your identity (for users from Asia-Pacific countries)
Verifying your phone number
Why and how to verify your address
Verifying your source of funds
What is Source of Funds/Source of Wealth and how to submit them
Common Verification Issues
How do I change my address?
I received an email asking for more documents. What does it mean?

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©2023 Wirex Pte Ltd (CRN 201731976E), whose registered office is 36 Robinson Road, #02-106, Singapore 068877.

Wirex Pte Ltd is subject to the Payments Services Act 2019 and is currently operating under exemption while its application is being reviewed by the Monetary Authority of Singapore.