Wirex Help Centre
Why you need to verify your address and how to do it

Why you need to verify your address and how to do it 

 
 
 
When establishing your account with Wirex, we will ask you to verify a couple of things, those being your phone number, your identity and where it’s necessary according to the applicable state legislation, - your address.  
 
This manual would assist you with verifying your address. You can also check out our guide to verifying your identity, in case you previously encountered any issues with the procedure.  

What is Address Verification? 
 
Address verification assists us with confirming the personal information that has been submitted during the establishment of your Wirex account.  
 
Note: Due to regulatory requirements, you may be required to re-verify your documents periodically. 
 
What you will need 
 
To confirm your address, you will need to take and submit the picture of the Proof of Address document that corresponds to the personal and residential address information that you supplied when applying for your Wirex account.  
 
The document in question must meet the following criteria:  
 
It must reflect your full name.  
 
It must show your residence address.  
 
It must show the document’s date of issue.  
 
Your document must be written in Latin characters or have a certified translation attached.  
 
We can accept any of the following documents listed below: [?] 

  • Bank Statement (must show transaction history or summary indicating cash in/out); 

  • Utility Bill (must contain description of the services provided, service address must match residential address); 

  • Native American Tribal Document  

  • Current Lease Agreement 

  • Voter’s Registration Card 

Note: documents need to be dated within the last {x} months 
 
NB! Please note that we cannot accept your government-issued ID Card or Driving Licence if the same document was submitted to complete your identity verification process when you applied for the Wirex account. 

      

                             

                   

How to upload your Proof of Address document 

  • On the Address Verification screen, tap “Choose document” and select the document you'd like to provide for verification. 

  • Tap the camera icon to take a photo of your Proof of Address document or click “Upload Document” to upload the document from your phone in the supported file formats. 

  • Make sure that the image of your document is not blurry and does not show any glare 

  • Make sure that the image of your document is not cropped, so that the full page and the information on it are legible.  

  • If you need to retake the photo, tap Take a new picture. 

  • Once you are sure that the picture of your Proof of Address document is clear and legible, tap My document is readable to submit the image. 

  • If you need to add more photos, tap the camera "Add Photo or Document” option. When all the photos are added, click on "Confirm” button to send your Proof of Adress documents for verification. 

  • You will see a submission confirmation. This means your documents were successfully sent for processing. 

The verification would usually take about 20 minutes, although it can take slightly longer in certain cases when manual check is required. Once your documents are verified (or rejected), you will receive an email and an in-app notification. 

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