Upd: Jul 25, 2024
Depending on where you are ordinarily resident, different Wirex entities with different regulatory permissions may provide certain services to you. Please refer to your card terms for your applicable service provider. Below is additional summary information.
Mastercard debit cards are issued by Transact Payments Malta Limited in the EEA, pursuant to a license from Mastercard International Incorporated. Transact Payments Malta Limited (Company Number: 91879) registered address is Vault 13-15, Valletta Waterfront, Pinto Wharf, Valletta, Malta, FRN 1913. Transact Payments Malta Limited is authorised by the MFSA as an electronic money institution.
Your fiat currency is safeguarded as e-money in accordance with our regulatory obligations. No deposit insurance or protection schemes apply to services provided by UAB Wirex.
Cryptoasset services are not provided by UAB Wirex. Cryptoasset services are provided by Wirex Digital Services S.r.l., whose registered office is in via Larga 15, Milan, Italy, registered as a Virtual Asset Service Provider (VASP) at the no. PSV108, of the register kept by the OAM (Organismo Agenti e Mediatori).
If you have any questions or concerns about our regulatory status, please contact us.
The table below explains which of our services are and are not regulated. It also explains some of the consequences for the protections which do and do not apply as a result.
| Fiat Currency (e.g. EUR) | Cryptocurrency, Cryptoassets or Digital Assets (e.g. BTC, LTC, ETH) | |
Regulatory Framework and Legal Entity | Provided by Transact Payments Malta Limited which is authorised by the Malta Financial Services Authority. | Not regulated by the BoL and provided by Wirex Digital Services s.r.l. |
| Funds and Assets |
|
|
| Wirex Card | Using your Wirex Card | The Wirex Card is an e-money product and fully regulated |
| X-Accounts | X-Accounts are a crypto-feature and are not regulated by the BoL | Making, adding, withdrawing, or earning interest from X-Accounts |
| X-tras | All non-crypto aspects of X-tras, such as fees, limits, and pricing related to your Wirex Account | All crypto aspects of X-tras, such as WXT, Cryptoback™ rewards, and the Savings Bonus |
Custody & Protection of Funds and Assets | Your fiat currency is safeguarded via a segregated bank account in accordance with our e-money obligations. | Your cryptocurrency is held by us with a secure cryptocurrency custodian. |
| Complaints | Wirex will deal with your complaints in accordance with our complaints procedure here. If you have not received a satisfactory outcome to your complaint, you may, for general complaints, lodge your complaint with the European Commission's Online Dispute Resolution platform accessible at http://ec.europa.eu/consumers/odr/, following the elapse of Wirex's stated timeframe. If you're unhappy with our card transaction services and have already contacted our Customer Services team, you can escalate your card related complaint to TPML's Complaints Department by emailing complaints@transactpaymentslimited.com. This escalation process applies specifically to issues concerning the use of Wirex Card. For concerns regarding bank transfers handled by our third-party service provider Modulr and have already contacted our Customer Services team, complaints should be directed to support@modulrfinance.com. You can find more details on Modulr's complaints policy at Complaints Policy | Modulr (modulrfinance.com). | Wirex will deal with your complaints in accordance with our Complaints Process here. For matters related to cryptocurrency services, you will NOT be able to refer your complaint to any regulatory body. |
| Compensation | No access to any deposit insurance or compensation scheme. | No access to any deposit insurance or compensation scheme. |
You should assess carefully whether your financial situation and tolerance for risk is suitable for any transactions you undertake using the Wirex Service. Remember, you are responsible for conducting your own research before carrying out any transactions through the Wirex Service.
Cryptoassets involve significant risk. Prices of cryptoassets are extremely volatile and change constantly. Most cryptoassets are not issued by a central authority and are largely unregulated in most jurisdictions.
Do not buy cryptoassets if you do not accept the risks associated with cryptoassets, including the risk that the value of cryptoassets may fall significantly or the risk that changes in regulation may prevent you from dealing in cryptoassets in the future.