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Terms and Policies

  • Wirex General Terms of Service

    This document sets out the agreement between you and Wirex when you sign up to use our products. Please carefully read this document to ensure that your expectations are met and that we can provide you with a secure and complaint service.

  • How we are regulated?

    This document contains our regulatory information. Depending on where you are ordinarily resident, different Wirex entities with different regulatory permissions may provide certain services to you.

Traditional Currency
  • WIREX PROHIBITED & CONDITIONAL USE POLICY

    This Policy is designed to keep the Wirex ecosystem and our customers safe. It applies to your Wirex Account, the Wirex mobile apps or any other Wirex website (collectively the “Wirex account”).

  • Wirex Debit Mastercard Terms and Conditions

    Please read this Agreement carefully before activating your Account. This Agreement becomes effective and binding on you upon your activation or use of your Card and for the entire period of validity of your Card.

  • Partner Platform Account Terms

    Please read these Terms and Conditions carefully before you agree to use a Partner Platform Account or any related services provided by or through us.

  • Mastercard issuer terms (from 9.2.2023 on)

    These terms apply to your Wirex account and your Mastercard debit card. Please read these carefully to understand how it works, find out about your card security and the fees and limits that apply.

  • Mastercard Issuer Terms (before 9.2.2023)

    These terms apply to your Wirex account and your Mastercard debit card. Please read these carefully to understand how it works, find out about your card security and the fees and limits that apply.

  • MULTICURRENCY TERMS OF SERVICE

    We want you to understand the applicable exchange rates and fees when you use your Multicurrency Account. Read these terms to find out more about how it works and how to manage it.

Privacy Policy and Complaints
  • Privacy, Data Use and Retention Policy

    Your privacy is important to Wirex and we have taken steps to ensure that you are comfortable with how we use your personal information. Please read this policy to understand how we collect and process your personal information.

  • Complaints Policy - Wirex Card Transactions

    This document sets out the complaints handling procedures that we will follow in the event a complaint related to your Wirex card.

  • TPML Privacy Policy

    This policy explains when and why we collect personal information about you, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

  • Cookie Policy

    Wirex uses cookies to operate the website and improve your user experience. Find out more about what cookies we use, how and why we use them, and how you can change your cookie preferences.

  • Complaints Policy - Bank Transfers

    Your satisfaction with our services is important to Wirex. Read this policy to familiarise yourself with how you can reach out to us or raise a formal complaint.

  • Complaints Policy - cryptocurrency services

    Each of our customers are important to us, and we believe they have the right to a fair, swift, and courteous service at all times. This document sets out Wirex complaints handling procedures that we will follow in the event a complaint.

Cryptocurrency
  • WIREX CRYPTO CREDIT TERMS AND CONDITIONS

    These terms tell you everything you need to know about borrowing with Wirex Credit

  • Wirex WXK Terms

    These WXK digital token terms apply to the purchase and use of WXK tokens within the Wirex services.

  • WIREX MULTIPLY TERMS AND CONDITIONS

    This document sets out the terms and conditions that apply to the Wirex Multiply product and its use on the Wirex Service.

  • Refer a Friend Programme – Terms and Conditions

    You and the referred user must accept these before you engage with the Refer a Friend Programme.

  • Wirex Cryptoassets Terms

    When you buy and sell cryptoassets through the Wirex service, it is important that you understand how it works. Read these terms to learn about our relationship and the risks involved.

  • X-TRAS – TERMS AND CONDITIONS

    These terms contain important information about Wirex's native token, WXT, and sets out the mechanics of the WXT rewards programme.

  • WIREX X-ACCOUNT TERMS

    At Wirex, we’re all about breaking down barriers. That’s why we created X-Accounts – a super-simple and secure way to earn up to 12% AER interest on selected currencies.

  • WIREX DUO TERMS AND CONDITIONS

    This page sets out the terms and conditions that apply to the Wirex DUO product and its use on the Wirex Service.

Non-Custodial Wallet
  • WIREX WALLET TERMS

    The Wirex Wallet App is a non-custodial wallet, meaning you are solely in control of your digital asserts. It is important you understand how it works. Read these terms to learn about the relationship and risks involved.

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This card is issued by Transact Payments Malta Limited pursuant to licence by Mastercard International. Transact Payments Malta Limited is duly authorised and regulated by the Malta Financial Services Authority as a Financial Institution under the Financial Institution Act 1994. Registration number C 91879