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Terms and Policies

  • Wirex General Terms of Service

    This document sets out the agreement between you and Wirex when you sign up to use our products. Please carefully read this document to ensure that your expectations are met and that we can provide you with a secure and complaint service.

  • Partner Platform Account Terms

    Please read these Terms and Conditions carefully before you agree to use a Partner Platform Account or any related services provided by or through us.

  • How are we regulated?

    This document contains our regulatory information. Depending on where you are ordinarily resident, different Wirex entities with different regulatory permissions may provide certain services to you.

Traditional Currency
  • Wirex Card terms

    These terms apply to your Wirex account and your Mastercard prepaid or debit card. Please read these carefully to understand how it works, find out about your card security and the fees and limits that apply.

  • Multicurrency Account Terms

    We want you to understand the applicable exchange rates and fees when you use your Multicurrency Account. Read these terms to find out more about how it works and how to manage it.

Privacy Policy and Complaints
  • Privacy, Data Use and Retention Policy

    Your privacy is important to Wirex and we have taken steps to ensure that you are comfortable with how we use your personal information. Please read this policy to understand how we collect and process your personal information.

  • Cookie Policy

    Wirex uses cookies to operate the website and improve your user experience. Find out more about what cookies we use, how and why we use them, and how you can change your cookie preferences.

  • Complaints Policy - tradition (fiat) currency services

    Your satisfaction with our services is important to Wirex. Read this policy to familiarise yourself with how you can reach out to us or raise a formal complaint.

  • Complaints Policy - cryptocurrency services

    Each of our customers are important to us, and we believe they have the right to a fair, swift, and courteous service at all times. This document sets out Wirex complaints handling procedures that we will follow in the event a complaint.

Cryptocurrency
  • WIREX X-ACCOUNT TERMS

    At Wirex, we’re all about breaking down barriers. That’s why we created X-Accounts – a super-simple and secure way to earn up to 12% AER interest on selected currencies.

  • WIREX MULTIPLY TERMS

    This document sets out the terms and conditions that apply to the Wirex Multiply product and its use on the Wirex Service.

  • Wirex WXK Terms

    These WXK digital token terms apply to the purchase and use of WXK tokens within the Wirex services.

  • Refer a Friend Promotion – Terms and Conditions

    You and the referred user must accept these before you engage with the Refer a Friend Programme.

  • WIREX CRYPTOASSETS TERMS

    When you buy and sell cryptoassets through the Wirex service, it is important that you understand how it works. Read these terms to learn about our relationship and the risks involved.

  • X-TRAS – TERMS AND CONDITIONS

    This page sets out the terms and conditions that apply to the X-tras program, “X-tras” and its application to the Wirex Service.

  • WIREX DUO TERMS AND CONDITIONS

    This page sets out the terms and conditions that apply to the Wirex DUO product and its use on the Wirex Service.

Non-Custodial Wallet
  • WIREX WALLET TERMS

    The Wirex Wallet App is a non-custodial wallet, meaning you are solely in control of your digital assets. It is important that you understand how it works. Read these terms to learn about the relationship and the risks involved.

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