Contact

Our team is very busy building the best personal finance platform for cryptocurrency in the solar system. So please help us help you. Only send messages to the relevant contact department. Other messages might get lost in space.


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Customer support

Questions? If you can’t find what you’re looking for at community.wirexapp.com or by searching our Help Centre, submit a support ticket - we’ll get back to you as soon as possible.
You can also get in touch on Facebook, Twitter and Instagram.

For enquiries

Press Enquiries

For any member of the media looking for information about Wirex

press@wirexapp.com
Wirex Business Enquiries

For anything related to the Wirex Business account

supportescalations@wirexapp.com
Partnership Enquiries

For businesses that want to discuss technology integration

partners@wirexapp.com
Affiliate Enquiries

For enquiries regarding affiliate marketing

affiliates@wirexapp.com
Marketing Enquiries

Only for business enquiries from other businesses such as investors, or office plant providers

marketing@wirexapp.com
Customer Support

For customers who have specific problems. Please, try our community first or visit the Help Center

Submit a request
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©2021 Wirex Limited (CRN 09334596), whose registered office is 9th Floor, 107 Cheapside, London,  EC2V 6DN, United Kingdom. Wirex Limited is authorised by the Financial Conduct Authority (FRN: 902025) under the Electronic Money Regulations 2017 for the issuing of electronic fiat money and payment instruments. 

The Financial Ombudsman Service or the Financial Services Compensation Scheme do not apply to the cryptoasset activities carried on by Wirex Limited. Applicable to UK customers and EEA cryptoasset services.



In the UK, your Visa Debit & Prepaid Card will be issued by Contis Financial Services Ltd who is authorised by the Financial Conduct Authority to issue e-money (Firm Reference Number: 900025) and is a member of Visa. Please note the Visa card is an electronic money product and although it is a product regulated by the Financial Conduct Authority, it is not covered by the Financial Services Compensation Scheme. We ensure that any funds received by you are held in a segregated account so that in the unlikely event that Contis Financial Services Ltd becomes insolvent your funds will be protected against claims made by creditors.

In the EEA, if you hold an EUR denominated card your Visa Wirex card and account is issued by UAB “Finansinės paslaugos „Contis“ (304406236) whose registered address is Mėnulio g. 11-101, Vilnius, Lithuania and who is authorised by the Bank of Lithuania to issue e-money and is a member of Visa.. Please note that the Wirex Visa card and account is an electronic money product and although supervised by the Bank of Lithuania, it is not covered by the Deposit Insurance System of the Republic of Lithuania.We ensure that any funds received by you are held in a segregated account so that in the unlikely event that UAB “Finansinės paslaugos „Contis“ becomes insolvent your funds will be protected against claims made by creditors.